911 Emergency Dispatcher

MaineGuide; Windham (ME); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Full benefits package

Tuition reimbursement

Wellness program

Professional development and training

Job summary

Cumberland County seeks candidates for multiple 911 Emergency Dispatcher positions in Windham, Maine. You will answer both emergency and non-emergency calls and dispatch information to responding fire, EMS, or law enforcement agencies in Cumberland County.

This full-time role offers a comprehensive benefits package. Base wage starts at $26.68/hour with ACCO eligibility up to $32.21/hour; shift differentials and education/military stipends are available to qualified hires.

Qualifications

• High School diploma or equivalent required.
• Valid driver’s license required.
• Proficiency with Microsoft Office/Word.
• Excellent communication skills and ability to stay calm under stress.
• Knowledgeable of county and town geographic layouts.

Responsibilities

• Take emergency and non-emergency calls and dispatch information to appropriate agencies.
• Assist public safety by coordinating response with fire, EMS, and law enforcement.
• Complete required training including terminal operator control, CPR, and EMS dispatch courses within one year.
• Undergo background check and polygraph exam; pass CritiCall exam.

Job description

Cumberland County government seeks candidates to fill multiple positions as 911 Emergency Dispatchers in it's Windham, Maine communications center. Selected candidates will perform the essential role of assisting the public by taking both emergency and non‐emergency calls for service and dispatching information to the proper responding fire departments, emergency medical services or law enforcement agencies in Cumberland County. This position is full-time with a full benefits package. Base wage starts at $26.68 per hour for candidates with no experience and/or no academy certification. Academy Certified Communications Officers (ACCO) are eligible for recognition of up to ten years of service, or a base wage of up to $32.21 per hour. Shift differentials and stipends for education, designated task assignments, and military service are available to otherwise qualified hires. This range reflects the County’s good-faith estimate of pay for this position at the time of posting. Starting pay is determined based on qualifications and experience in alignment with the collective bargaining agreement. Please note, applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The individual selected for this vital role will:

• Hold a High School diploma or equivalent and a valid driver’s license;
• Possess computer proficiency to include Microsoft Office/Word;
• Possess excellent communication skills and the ability to remain calm and maintain control in stressful situations;
• Be, or have the ability to become, knowledgeable of county and town geographic layouts.

Candidates must successfully complete the terminal operator control course and the CPR and Emergency Medical Dispatching Course within one year of employment. Selected candidates will be subject to a background investigation and polygraph exam. They must also successfully complete a Criticall exam.

Cumberland County offers an excellent and comprehensive benefits package and is proud of its talented and dedicated workforce. Come join our team and culture of engaged employees. Our strong management team is dedicated to providing employees with inspiring leadership, a positive and friendly workplace, support, encouragement and the necessary tools for success. We offer tuition reimbursement, wellness program, and professional development and training opportunities.

Cumberland County is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected Veteran status.

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