Dispatch Operator

Heartland EMS; Dublin (GA); On-site; USD 13,776 - 19,286; Full time

Job summary

Heartland EMS in Dublin, GA is seeking a Dispatch Operator to prioritize ambulance and NET call requests, operate multiple lines, and dispatch units using the CAD system. The role requires accurate data entry and clear communication with field teams.

The position involves 12-hour rotating shifts; a high school diploma or GED is required, and CAD/EMS experience is preferred. Candidates should be able to multitask in a busy environment and have knowledge of local Georgia roads.

Qualifications

• High school diploma or GED required.
• EMS/Dispatcher and/or CAD experience preferred.
• Ability to multitask and make quick decisions in a busy environment.

Responsibilities

• Prioritize incoming ambulance and NET call requests.
• Operate multiple phone lines (cellular and land).
• Use CAD system to dispatch ambulances and NET units.
• Monitor movement and availability of units.
• Communicate clearly with Field & Operations personnel.
• Document conversation details about calls and dispatches.
• Troubleshoot mechanical/situational problems.
• Notify Dispatch Supervisor, COO, and Fleet Manager as needed.
• Perform accurate basic data entry.
• Other related duties as assigned.

Skills

Multitasking

Customer service

Effective communication

Education

High school diploma or GED

Tools

CAD system

Job description

Job Details

Job Location: Dispatch_Dublin Station - Dublin, GA 31040

Salary Range: $12.00 Hourly

The Dispatch Operator dispatches appropriate ambulance and NET unit based on call information provided. The Dispatch Operator works 12 hour shifts on a rotating schedule.

DUTIES AND RESPONSIBILITIES:

• Effectively prioritize incoming ambulance and NET call requests
• Operate multiple incoming cellular and land telephone lines
• Use CAD System to dispatch ambulances and NET units
• Monitor the movement and availability of ambulance and NET units
• Communicate clearly and effectively with all Field & Operations personnel
• Accurately document all conversation details related to calls, dispatches, and messages
• Troubleshoots mechanical/situational problems
• Contact Dispatch Supervisor, COO, and Fleet Manager as appropriate.
• Perform accurate basic data entry
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS

• High school diploma or general education degree (GED) required
• EMS, Dispatcher and/or CAD experience is preferred
• Ability to multitask and make quick decisions in a busy work environment
• General knowledge of cities and locations of highways within Georgia
• Experience in customer service and answering multiple phone lines simultaneously