Paramedic - Dispatcher - PRN

20 Northeast Georgia Medical Center, Inc.; Gainesville (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

20 Northeast Georgia Medical Center, Inc. is seeking a Dispatcher to manage emergency medical patient admissions. The role demands strong communication skills and knowledge of medical terminology and treatment guidelines.

Candidates must hold a State Certification as EMT and have the ability to handle multi-task communications efficiently.

Join us in providing critical support to our emergency teams and ensuring top-quality patient care.

Qualifications

• State Certification as EMT required.
• High School Diploma or GED needed.
• Minimum Level 1 EMT experience required.

Responsibilities

• Manage patient transportation needs.
• Communicate with incoming ambulances.
• Ensure communication equipment operates 24/7.

Skills

Medical terminology

Communication skills

Field treatment guidelines

Microsoft Excel

Education

High School Diploma or GED

State Certification as EMT

Paramedic License (Preferred)

Tools

Microsoft Word

Microsoft Access

Job description

Job Category: Allied Health. Work Schedule: Varies.

Job Summary

While under the supervision of a Field Services Manager, the Dispatcher primarily works independently to process the treatment and quick admission of emergency medical patients. Dispatchers should possess exceptional knowledge of medical terminology, pre‑hospital pharmacology, and field treatment guidelines for various emergency conditions, treatment and stabilization of all patients and the standard of care for pre‑hospital emergencies. Should have excellent communication skills and possess the ability to manage multiple communications related tasks at one time.

Minimum Job Qualifications

• Licensure or other certifications: State Certification as EMT.
• Educational Requirements: High School Diploma or GED.
• Minimum Experience: Level 1 – EMT with field experience but no dispatch experience; Level 2 – EMT with two (2) years of dispatch experience or paramedic with no dispatch experience; Level 3 – Paramedic with two (2) years of dispatch experience.

Preferred Job Qualifications

• Preferred Licensure or other certifications: Paramedic License.
• Preferred Educational Requirements: (none specified).
• Preferred Experience: (none specified).
• Job Specific and Unique Knowledge, Skills and Abilities: Communication skills across various mediums – radio, telephone, face‑to‑face; understanding of medical terminology; proficiency in Microsoft Word, Excel, and Access; knowledge of indications, dosages, and contraindications of common pre‑hospital pharmaceuticals; knowledge of pre‑hospital emergency treatment protocols (specifically stroke, STEMI, and trauma management).

Essential Tasks and Responsibilities

• Manage the patient transportation needs of Northeast Georgia Medical Center, Hospice, and Laurelwood.
• Serve as communication point of contact for all incoming air and ground ambulances.
• Communicate and document all potential inbound stroke alerts, trauma alerts, and STEMI alerts.
• Ensure all communication equipment is operational 24/7.
• Troubleshoot problems with EKG transmission from the field.
• Accurately database information from incoming ambulances.
• Expeditiously respond to field ambulances requesting medical treatment orders from a physician.
• Identify and alert relevant personnel to possible radio equipment problems with field ambulances.
• Manage appropriate software programs for patient transportation and admission to the hospital.
• Take reservations and dispatch NGHS ambulances from the department’s dispatch software program.
• Enter ambulance information from non‑NGHS field ambulances in the dispatch program.
• Make bed assignments in the ER’s bed‑tracking software system for incoming ambulances before their arrival.
• Ensure registration staff is aware of inbound patients and their estimated time of arrival.
• Properly use the radio console and troubleshoot problems.
• Promptly answer the telephone and use its functions to enhance communication links.
• Maintain and operate the medical transport dispatch radios.
• Perform daily checks of all communications‑related equipment in the dispatch center including computers, radios, telephones, printers, fax machines, and 12‑lead EKG receiving stations.
• Minimize the time an ambulance crew has to wait for a bed assignment.
• Notify appropriate staff of the ETA of the ambulance and the condition of the patient.
• Assist medics in physically locating the appropriate bed if needed.
• Receive and document concerns from ambulance crews and notify appropriate staff.
• Submit plant operations work orders for repairs needed in the dispatch center and EMS room.
• Perform all verbal communication according to medical transport policies and the laws of the State of Georgia.
• Provide adequate report at the end of each dispatch shift to maintain a constant flow of patient and ambulance tracking.

Physical Demands

• Weight lifted: up to 20 lbs, occasionally 0‑30% of time.
• Weight carried: up to 20 lbs, occasionally 0‑30% of time.
• Vision: light, occasionally 0‑30% of time.
• Kneeling/stooping/bending: occasionally 0‑30%.
• Standing/walking: occasionally 0‑30%.
• Pushing/pulling: occasionally 0‑30%.
• Intensity of work: frequently 31‑65%.

Job Requirements

Reading, writing, reasoning, talking, and keyboarding.

Equal Opportunity Statement

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.