Dispatch Operations Supervisor

Ridgewells Catering; Bethesda (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Ridgewells Catering is seeking a Dispatch Supervisor to assist in managing daily operations of the Food Dispatch department. You will support the Dispatch and Warehouse teams to ensure accurate packaging and timely delivery of food orders.

The role requires 3+ years of supervisory experience, strong records management, and effective English communication. Expect collaboration with production, warehouse, and sales to maintain smooth logistics operations.

Qualifications

• High School Diploma required.
• Minimum of three years’ experience supervising staff.
• Ability to maintain accurate records.
• Effective English communication.
• Familiarity with food items.
• Ability to work with minimum supervision.
• Willingness and helpful personality.

Responsibilities

• Assist in managing day-to-day operations of the Food Dispatch department.
• Coordinate with Operations Manager – Dispatch and Warehouse on dispatching activities.
• Develop systems for efficient sorting of food orders and accurate packaging.
• Determine routing of trucks and drivers’ schedules to meet customer needs.
• Direct dispatching personnel and maintain time/attendance records.
• Maintain communication with production to ensure smooth flow and movement of foods.

Skills

Staff supervision

Communication

English proficiency

Education

High School Diploma

Job description

The Dispatch Supervisor is responsible for assisting with the management of the day-to-day operations of the Food Dispatch Department. Works with the Operations Manager for Dispatch and Warehouse, as well as the Beverage Supervisor to ensure satisfactory results.RESPONSIBILITIES Other responsibilities include, but not limited to:Assists with supervising the overall operations and logistics of the Food Dispatch department.Supports Operations Manager – Dispatch in dispatching activities to ensure accuracy, completeness and packaging and distribution of food and warehouse orders.Develop and implement systems for efficient sorting of food orders within the holding refrigerators, account for missing product and incomplete orders.Determines routing of trucks and drivers’ schedules, based on efficient timetables and customer needs.Assist in directing the work of all dispatching personnel. Maintains time and attendance records.Maintains open communication with production supervisors to arrange movement of foods and ensure a smooth flow.Serves as a liaison between Dispatching, Warehouse and all Sales departments including Social, Contract and Haute Catering.Ensure all policies and procedures are implemented and adhered to.Support other Operation Managers and Supervisors when needed.Produce proper daily and weekly schedules for all employees to eliminate idle time and increase productivity.Utilize down time to clean and sanitize working areas and equipment.Maintain the exterior premise to ensure it is clean and free of pallets, bread trays, racks, etc.Assure proper maintenance of delivery vehicle; scheduling service and ensuring the trucks are always clean, inside and out.Review and evaluate the effectiveness of the programs and recommend operational improvements to the General Manager of Operations.Meet regularly with the Operations Team – GM, Dispatch, Warehouse, Drivers, Helpers - to discuss operational issues.Performs other duties associated with the position that are reasonably assigned to support the overall needs of the business.High School DiplomaMinimum of three (3) years’ experience in supervising and managing staff.Ability to maintain accurate records.Effective communication skills and a working knowledge of English (required to perform administrative duties).Familiarity with food items.The skill to work effectively with minimum supervision.Willingness and helpful personality.