Dispatch Officer

Black-Oak-Casino; California; On-site; USD 52,000 - 76,000; Full time

Job summary

Black-Oak-Casino is seeking a Public Safety Dispatcher to manage dispatch and non-gaming surveillance operations. You will coordinate responses to calls, attend shift handoffs, and ensure timely notifications for emergencies, while entering data into CAD and supporting officer activities.

Responsibilities include data-driven reporting, video reviews, and adherence to casino policies. The role requires strong communication, fast-paced performance under pressure, and proficiency with radios and

Qualifications

• Excellent communication skills required.
• Ability to type 30 words per minute.
• Must be able to read and comprehend documents such as rules and procedures.
• Able to multi-task, prioritize, and retain information communicated by radio, email, or phone.

Responsibilities

• Operates dispatch and surveillance equipment.
• Coordinates response to calls and emergency situations.
• Attends daily shift pass downs to facilitate information flow.
• Ensures proper notifications are made regarding emergencies.
• Enters accurate data into CAD systems.
• Develops reports from multiple data sources.
• Conducts video reviews and investigates incidents.
• Maintains knowledge of departmental policies and procedures.
• Assists Public Safety Officers as directed.

Skills

Communication

Typing 30 wpm

Reading/comprehension

Multitasking

Computer literacy

English proficiency

Education

High School Diploma or GED

Job description

SUMMARY: Responsible for dispatching Officers to calls, distribution of information, logging of events, and the operation of non-gaming surveillance equipment.Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)Operates dispatch and surveillance equipment.Coordinates response to calls and emergency situations.Facilitates the flow of information by attending daily shift pass downs.Ensures proper notifications are made in regard to emergency situations, or as directed.Enters accurate data into computer-aided dispatching systems (CAD).Develops reports from information gathered from various reporting systems.Conducts video reviews and investigates incidents.Maintains a working knowledge of departmental policy and procedures.Assists Public Safety Officers as directed.Other duties as assigned.Mandatory Requirements:Must possess a high school diploma, G.E.D. or equivalent.Excellent communication skills required.Ability to type 30 words per minute.Must be computer literate and familiar with various computer applications.Ability to learn new computer software.Ability to read and comprehend documents such as safety rules, operation and maintenance instructions, and procedure manuals.Must be able to read electronic display panels on devices such as radios, cellular telephones, alarm systems, public address systems, etc.Must be familiar with all applicable laws, rules, and regulations governing the Casino.Must be familiar with Public Safety Department Policies and Procedures and have passed the training program within the introductory period.Must be knowledgeable of Public Safety Officer duties.Must be able to keep up with fast-paced atmosphere and work under pressure.Ability to write routine reports and correspondence.Must be able to multi-task, prioritize, understand and retain information communicated via radio, email, telephone, or in person.Must be able to communicate using fixed or portable 2-way radios, land line, or cellular telephone.Must be at least 21 years of age.Must be able to obtain a valid gaming license.Must be able to pass a mandatory drug test.Must provide evidence of employment eligibility in the U.S.Must be able to communicate proficiently in English.Physical Demands:Must be able to lift and push/pull at least 50 pounds and occasionally more with assistance.Must have visual acuity of 20/20 with corrective lenses.Must be physically able to perform all job requirements including intricate manipulation of controls, walking, standing, bending, and reaching.Work Environment:May be required to wear protective equipment such as mask, earplugs, gloves, eyewear, weather gear, etc.Must be able to work in a non-smoke free environment.Must be able to work in a noisy environment.Must be able to work outside in all weather conditions.Required to work around moving machinery with possible exposure to vibration, dust, gas, steam or chemicals.Potential exposure to hostile situations.Required to walk on uneven ground.Must be able to work flexible hours, weekends, holidays, and special events.