Dispatch/Logistics Technician (Application Tech 2)

Metropolitan Government of Nashville & Davidson County; Nashville (TN); On-site; USD 52,000 - 72,000; Full time

Job summary

Metropolitan Government of Nashville & Davidson County is seeking a Dispatch/Logistics Technician (Application Tech 2) to coordinate daily waste collection routes and support field operations in Nashville. The role requires strong coordination, data reporting, and communication with drivers and supervisors to resolve route issues and ensure efficient daily operations.

Responsibilities include monitoring vehicle inspections, tracking fleet progress via GPS/telematics, and generating operational

Qualifications

• High School Diploma or equivalent plus six years of experience in dispatching, routing, or operational coordination.
• Additional education in supply chain management, field service coordination, logistics or transportation coordination may be considered in lieu of experience (1:1 Ratio).
• Experience with logistics software systems, processes, and reporting functions.

Responsibilities

• Coordinate daily Waste Collection routes using routing software and assign to drivers/vehicles.
• Communicate with drivers and operations staff to update on field issues and provide support.
• Monitor daily vehicle inspections and use GPS/telematics to track progress.
• Collect data and generate statistical and operational reports from software tools.
• Receive and prioritize service requests and ensure timely dispatch of personnel and equipment.
• Participate in meetings and workshops; stay updated on tech improvements.
• Possibly lead and train Application Technicians 1 and other support staff.

Skills

Fleet operations knowledge

Logistics software experience

Data reporting skills

Education

High school diploma or equivalent

Six years dispatching/coordination experience

Tools

Routing software systems

GPS/Telematics systems

Job description

Dispatch/Logistics Technician (Application Tech 2) coordinates and manages the daily trash and recycling routes for Waste Services collection vehicles and drivers. This position will communicate with Waste Services drivers and supervisors to respond to incoming service requests to resolve route and service issues, as well as complete daily operation tasks- including technical system support to ensure efficient daily operations, providing accurate data reporting, and timely communication to the Waste Services Operations Staff. Performs related duties as required.

Waste Services is responsible for weekly curbside waste and every other week curbside recycling collection for over 151,000 customers in the urban services district as well as collection of over 200 public litter baskets in the downtown Nashville corridor. The division also operates four convenience centers where residents of Davidson County can bring waste, recycling, bulk items, food waste, household hazardous waste, and other items for recycling or disposal and eight recycling drop-off locations available to residents who do not qualify for curbside recycling collection.

Waste Services currently employs staff members working in collection, administration, customer service, education, landfill engineering, development review, and outreach.

• Coordinates daily Waste Collection routes by using the department's routing software to distribute daily assignments to drivers/vehicles.
• Communicates with drivers and Operation personnel via phone, radio and/or software systems to provide updates or support to help resolve issues that occur in the field.
• Monitors and reviews daily vehicle inspections using department's software systems.
• Tracks and monitors fleet vehicles using GPS and telematic systems to monitor progress of daily waste collections.
• Collects data and provides statistical and operational reports from various software tools as needed.
• Receives and prioritizes incoming service requests, emergency calls, and work orders to ensure timely dispatching of appropriate personnel and equipment.
• Participates in meetings and workshops as required.
• Keeps abreast of technological updates and process improvements relevant to both administrative and dispatch operations.
• Perform special projects and other assigned duties as required.
• May lead and train Application Technicians 1 and/or various support personnel.

EDUCATION AND EXPERIENCE

High School Diploma or equivalent plus six (6) years of experience in experience in dispatching, routing, or operational coordination

*Additional education in supply chain management, field service coordination, logistics or transportation coordination or related field may be considered in lieu of experience* (1:1 Ratio)

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

• Knowledge of commercial fleet or municipal fleet operations
• Experience with logistics software systems, processes, and reporting functions

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.