Dispatch Lead - Onsite Frontline Ops Leader, Park City

Socket.dev; Park City (UT); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Medical plans

401K matching

Job summary

Socket.dev in Park City, UT is seeking a Dispatch Lead to lead a large frontline operations team responsible for customer support and real-time dispatching. This in-person role requires strong people management, judgment, and the ability to thrive in a fast-paced environment with evolving priorities.

You will coach and develop your team, manage staffing and scheduling, and partner with leadership to implement improvements, ensuring empathy and efficiency across all customer and driver

Qualifications

• 3+ years of people management experience leading frontline operations, customer support, dispatch, or similar fast-paced teams.
• Proven ability to coach, develop, and hold team members accountable while building a positive culture.
• Strong decision-making under pressure with sound judgment in dynamic environments.
• Customer-focused, empathetic, and committed to delivering excellent service experiences.
• Excellent communicator with cross-functional collaboration and influence across the organization.

Responsibilities

• Lead, develop, and manage a team of frontline agents responsible for customer support and dispatch operations.
• Serve as the primary escalation point for complex issues, making thoughtful real-time decisions.
• Own team performance metrics across CX, outcomes, quality, productivity, and service levels.

Skills

People management

Coaching

Decision making

Customer focus

Operational leadership

Job description

Socket.dev in Park City, UT is seeking a Dispatch Lead to lead a large frontline operations team responsible for customer support and real-time dispatching. This in-person role requires strong people management, judgment, and the ability to thrive in a fast-paced environment with evolving priorities.

You will coach and develop your team, manage staffing and scheduling, and partner with leadership to implement improvements, ensuring empathy and efficiency across all customer and driver