Dispatch Director / EMS Communications

CHQ CHSI EMP LLC; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

CommuniCare Family of Companies is hiring an EMS Dispatch Director in the United States. The role oversees the daily operations of the EMS dispatch center, staffing, and compliance with regulations, while developing policies and training programs to enhance performance and reliability.

The position requires a Bachelor's degree (or equivalent experience) in a related field, 5+ years in EMS dispatch with 3+ years in supervision, and preferred EMD certification.

Qualifications

• Bachelor’s degree in emergency management, public safety, healthcare administration, or related field, or equivalent experience.
• Minimum 5 years in emergency medical dispatch with at least 3 years in a supervisory role.
• EMD certification preferred.
• Strong leadership, communication, and ability to perform under high stress.

Responsibilities

• Leadership and Management: Supervise, mentor, and evaluate dispatch staff, ensuring 24/7 coverage.
• Operational Oversight: Manage daily dispatch center operations and ensure timely EMS resource dispatch.
• Policy Development: Develop and maintain dispatch policies and procedures.
• Training and Development: Create training programs and ensure staff certifications.
• Technology Management: Oversee dispatch software and communication systems.
• Quality Assurance: Conduct audits to ensure protocol compliance.
• Collaboration: Coordinate with EMS field ops, law enforcement, fire departments, and partners.
• Reporting: Maintain records and present performance reports to management and regulators.
• Emergency Response: Support planning for large-scale emergencies and disasters.

Skills

Leadership

Communication

Interpersonal skills

Dispatch software

Decision making under pressure

Organizational skills

Problem solving

Education

Bachelor's degree or equivalent experience

Tools

EMS dispatch software

Job description

Job Address: 10123 Alliance Road Suite 320 Blue Ash, OH 45242

Job Summary: The EMS Dispatch Director is responsible for overseeing the daily operations of the emergency medical dispatch center. This role involves managing dispatch staff, ensuring efficient and effective dispatching of EMS resources, and maintaining compliance with all relevant regulations and protocols. The EMS Dispatch Director will also be responsible for developing and implementing policies, procedures, and training programs to enhance the performance and reliability of the dispatch center.

Key Responsibilities

• 1. Leadership and Management: Supervise, mentor, and evaluate dispatch staff, including dispatchers and Supervisor personnel. Ensure adequate staffing levels are maintained to provide 24/7 dispatch coverage. Foster a positive and productive work environment.
• 2. Operational Oversight: Manage the daily operations of the EMS dispatch center, ensuring timely and efficient dispatch of EMS resources. Monitor and evaluate the performance of the dispatch center, implementing improvements as needed. Ensure adherence to dispatch protocols and procedures.
• 3. Policy Development and Implementation: Develop, implement, and maintain dispatch policies and procedures. Ensure policies are updated regularly to reflect best practices and regulatory requirements.
• 4. Training and Development: Develop and conduct training programs for dispatch staff, including initial training and ongoing professional development. Ensure all dispatchers are certified and maintain required certifications.
• 5. Technology and Systems Management: Oversee the maintenance and operation of dispatch software and communication systems. Collaborate with IT and other departments to address technical issues and implement system upgrades.
• 6. Quality Assurance: Conduct regular audits and quality assurance reviews to ensure compliance with dispatch protocols. Address and resolve any performance issues or complaints related to dispatch services.
• 7. Collaboration and Coordination: Work closely with EMS field operations, law enforcement, fire departments, and other agencies to ensure effective coordination and communication. Serve as a liaison between the dispatch center and other departments and external partners.
• 8. Reporting and Documentation: Maintain comprehensive records of dispatch activities, incidents, and performance metrics. Prepare and present reports to senior management and regulatory agencies as required.
• 9. Emergency Response: Participate in emergency response planning and coordination. Ensure the dispatch center is prepared to handle large-scale emergencies and disasters.

Qualifications

• Education: Bachelor’s degree in emergency management, public safety, healthcare administration, or a related field or equivalent experience.
• Experience: Minimum of 5 years of experience in emergency medical dispatch or a related field, with at least 3 years in a supervisory or management role.
• Certifications: Emergency Medical Dispatcher (EMD) certification (Preferred).
• Skills: Strong leadership and management skills. Excellent communication and interpersonal skills. Proficiency in dispatch software and communication systems. Ability to handle high-stress situations and make quick, effective decisions. Strong organizational and problem-solving abilities.

Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional person-centered care as a national leader in post-acute care for those that are chronically ill or have complex conditions. Our more than 150 skilled nursing, assisted living, and long-term care facilities deliver sophisticated and transformative care to nearly 16,000 residents and patients at any given time. CommuniCare employs more than 19,000 employees across six states (Ohio, Indiana, Maryland, Virginia, West Virginia and Pennsylvania). As a family owned and operated company, family and heart are woven into every aspect of our continuum of care. Our mission, to serve with pride, is evident and a quality residents, families and community partners have come to expect and trust. Dedicated to improving the lives of seniors, we put extraordinary service above all else. We continue to raise the bar and innovate wherever possible to deliver a higher quality of life for those far beyond our facilities. Because of this, our facilities are a better place for residents to live, patients to stay, employees to work and families to heal.