Dispatch & Customer Support Coordinator

Pepsi MidAmerica; Marion (IL); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Pepsi MidAmerica is seeking a reliable Dispatch / Customer Service Associate to support our drivers, sales team, and customers in Marion, IL. You will coordinate routes, assist customers, maintain records, and prepare reports to keep daily operations running smoothly.

Responsibilities include coordinating with drivers and sales, handling customer service both by phone and in person, generating daily and mileage reports, data entry, and payments verification.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service, dispatch, or administrative support.
• Excel experience preferred.
• Strong organizational and multitasking skills.
• Excellent communication and problem-solving abilities.
• Strong attention to detail.

Responsibilities

• Coordinate with drivers and sales teams to support daily routes.
• Provide customer service support by phone and in person.
• Generate daily reports and mileage reports.
• Perform accurate data entry and system updates.
• Maintain customer account information and adjustments.
• Review and verify payment batches and driver payments.
• Assist with dispatch scheduling and operational support.
• Provide general office and administrative support.

Skills

Organizational skills

Multitasking

Communication

Problem solving

Attention to detail

Education

High School Diploma

Tools

Microsoft Excel

Job description

Pepsi MidAmerica is seeking a reliable Dispatch / Customer Service Associate to support our drivers, sales team, and customers in Marion, IL. You will coordinate routes, assist customers, maintain records, and prepare reports to keep daily operations running smoothly.

Responsibilities include coordinating with drivers and sales, handling customer service both by phone and in person, generating daily and mileage reports, data entry, and payments verification.