Dispatch Customer Service

Universal Logistics Services, Inc.; Hoover (AL); On-site; USD 35,000 - 45,000; Full time

Job summary

Universal Logistics Services, Inc. in Hoover, AL, seeks a Dispatch Customer Service representative to coordinate daily freight and driver dispatch activities, ensuring loads are scheduled, tracked, and delivered per customer requirements.

You will communicate with drivers, customers, and internal staff to provide updates, resolve issues, and maintain accurate records in dispatch and transportation management systems, while upholding safety standards and service quality.

Qualifications

• Strong customer service and communication skills, including professional phone etiquette and clear written communication.
• Experience with dispatch operations, transportation scheduling, or logistics coordination in a fast-paced environment.
• Ability to use computer-based dispatch or transportation management systems, along with basic proficiency in MS Office tools.
• Solid organizational and time-management skills, with attention to detail and accuracy in data entry and record keeping.
• Problem-solving skills to address service disruptions, route changes, and customer concerns effectively.
• Ability to work on-site in Hoover, AL, with reliability in attendance and flexibility to support operational needs.
• Knowledge of transportation or trucking industry practices and safety standards is preferred.
• High school diploma or equivalent required; post-secondary education or relevant logistics/transportation experience is a plus.

Responsibilities

• Coordinate daily freight and driver dispatch activities.
• Ensure loads are scheduled, tracked, and delivered according to customer requirements.
• Communicate with drivers, customers, and internal staff to provide updates, resolve issues, and maintain accurate records in dispatch and transportation management systems.
• Monitor shipment status, update schedules, and support problem resolution related to routes, delays, or service changes.
• Work closely with operations to uphold safety standards, optimize routes, and contribute to customer satisfaction.

Skills

Customer service

Communication

Dispatch operations

MS Office

Data entry accuracy

Problem solving

Time management

Reliability

Education

High school diploma or equivalent

Logistics/transportation experience (plus)

Tools

Dispatch/TMS systems

MS Office

Job description

Company Description

Universal Logistics Services, Inc. (ULS) is a certified minority enterprise, founded in 1999 and headquartered in Birmingham, AL, with satellite offices strategically located across the United States. ULS is recognized as one of the nation’s leading transportation and logistics providers, delivering integrated solutions that prioritize safety and quality. As a supply chain management company, ULS offers innovative approaches to meet diverse transportation requirements for customers in various industries. The organization is committed to integrity, honesty, and consistently striving to exceed customer expectations through reliable service.

Role Description

The Dispatch Customer Service role is a full-time, on-site position based in Hoover, AL. This role is responsible for coordinating daily freight and driver dispatch activities, ensuring loads are scheduled, tracked, and delivered according to customer requirements. The Dispatch Customer Service team member communicates with drivers, customers, and internal staff to provide updates, resolve issues, and maintain accurate records in dispatch and transportation management systems. Day-to-day tasks include answering customer inquiries, monitoring shipment status, updating schedules, and supporting problem resolution related to routes, delays, or service changes. The role also involves working closely with operations to uphold safety standards, optimize routes, and contribute to a high level of customer satisfaction.

Qualifications

• Strong customer service and communication skills, including professional phone etiquette and clear written communication.
• Experience with dispatch operations, transportation scheduling, or logistics coordination in a fast-paced environment.
• Ability to use computer-based dispatch or transportation management systems, along with basic proficiency in MS Office tools.
• Solid organizational and time-management skills, with attention to detail and accuracy in data entry and record keeping.
• Problem-solving skills to address service disruptions, route changes, and customer concerns effectively.
• Ability to work on-site in Hoover, AL, with reliability in attendance and flexibility to support operational needs.
• Knowledge of transportation or trucking industry practices and safety standards is preferred.
• High school diploma or equivalent required; post-secondary education or relevant logistics/transportation experience is a plus.