Dispatch & Customer Experience Specialist

Victory Plumbing Savannah GA; Savannah (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Company-paid holidays

Paid time off

Ongoing training and advancement

Job summary

Victory Plumbing in Savannah, GA is seeking a highly organized Dispatcher to own the daily dispatch board and manage the complete customer experience from initial contact to job closeout. You will coordinate with service technicians, office staff, and leadership to balance capacity and customer needs while maintaining service quality.

The ideal candidate thrives in a fast-paced environment, communicates clearly, and demonstrates urgency and accountability.

Qualifications

• Bachelor's degree not required; high school diploma accepted.
• Strong verbal and written communication skills.
• Experience in dispatching, scheduling, or call-center roles preferred.

Responsibilities

• Own and manage the daily dispatch board and scheduling decisions.
• Answer inquiries and ensure accurate customer, property, and job information.
• Coordinate with technicians to optimize routes, priorities, and outcomes.

Skills

Customer service

Scheduling

Communication

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Victory Plumbing in Savannah, GA is seeking a highly organized Dispatcher to own the daily dispatch board and manage the complete customer experience from initial contact to job closeout. You will coordinate with service technicians, office staff, and leadership to balance capacity and customer needs while maintaining service quality.

The ideal candidate thrives in a fast-paced environment, communicates clearly, and demonstrates urgency and accountability.