Dispatch Coordinator II

Ryder System, Inc.; Richmond (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Job summary

Ryder System, Inc. is seeking a dispatcher-based role in Richmond, CA. The position focuses on exemplary dispatch skills within an account, with room to grow responsibilities. The role supports productivity and customer satisfaction in a fast-paced logistics environment.

Primary duties include leading dispatcher activity, resolving issues, providing new-hire training, and ensuring accurate daily forms and documentation. Strong knowledge of transportation and dispatch systems is preferred.

Qualifications

• High School Diploma or GED required.
• Two+ years experience with DOT and driver routing in logistics/transportation.
• Knowledge of transportation environment including shipping, receiving and inventory management.

Responsibilities

• Lead dispatchers to guide and answer questions during shift.
• Address customer issues and resolve problems within scope; escalate to management as needed.
• Backfill for dispatchers when required.

Skills

Communication

Customer relations

Teamwork

Time management

Detail oriented

Microsoft Office

Education

High School Diploma

Tools

Dispatch software

Routing software

WMS/Warehouse software

Job description

Job Description

MOVE YOUR CAREER FORWARD WITH RYDER! Be a vital player for one of the largest and most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World!

Summary Position is typically dedicated to a Dispatcher who exhibits exemplary dispatch skills within an account or location, with the intent to take on more responsibility. The incumbent ensures that productivity and operational goals are met in order to deliver customer satisfaction. Individual will be working in a dynamic environment that focuses on delivering continuous measurable improvement to the customer.

Essential Functions

• Serves as a Lead Dispatchers to help guide/answer any questions throughout the course of the shift
• Addresses any customer issues and/or provides resolution to problems that are within the scope of work, otherwise engages management for help
• Backfills for dispatchers when needed
• Responsible for ensuring any and all necessary forms used for the day-to-day operations are filled out completely and accurately
• Provides training for all new hires and/or any additional training needed for current staff
• Monitors and advises management if functional, productivity goals and objectives are not being met

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Excellent oral and written communication and follow up skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized with strong time management skills
• Detail oriented with excellent follow-up practices
• Knowledge in transportation environment, (i.e.: Shipping, receiving and inventory management, distribution or dispatch) advanced preferred
• Knowledge of warehouse and or software applications, routing and dispatch software systems advanced preferred
• Proficiency in Microsoft Office intermediate preferred

Qualifications

• H.S. diploma/GED required
• High School Diploma or equivalent
• Two (2) years or more Experience with DOT, and driver routing with minimum of 2 years experience in Logistics and/or Transportation preferred
• Knowledge in transportation environment, (i.e.: Shipping, receiving and inventory management, distribution or dispatch) advanced preferred
• Knowledge of warehouse and or software applications, routing and dispatch software systems advanced preferred
• Proficiency in Microsoft Office intermediate preferred

Travel

• DOT Regulated
• None

Job Category

Transportation

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation

Compensation ranges for the position are below:

• Pay Type: Hourly
• Minimum Pay Range: 25.00
• Maximum Pay Range: 25.00

Benefits

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

• medical
• prescription
• dental
• vision
• life insurance
• disability insurance options
• paid time off for vacation, illness, bereavement, family and parental leave
• tax-advantaged 401(k) retirement savings plan

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

About Ryder

Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success. Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day.

When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

Legal & Policy Statements

EEO is the Law Ryder Pay Transparency Policy. Philadelphia Fair Criminal Records Screening Standards Washington State Fair Chance Act