Dispatch Coordinator II

Jobtailor; Itasca (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Jobtailor is seeking a Dispatch Coordinator to monitor service dispatch requests, assign technicians promptly, and maintain clear communication with managers, technicians, and customers.

The role emphasizes delivering outstanding customer service, managing escalations, and providing timely ETA updates to clients and dispatch teams.

Qualifications

• HS Diploma, GED, or equivalent experience required.
• 2 to 4 years of related experience.
• Associate's degree or equivalent required.
• Strong verbal and written communication skills.
• Proficient in MS Office.
• Ability to problem solve and handle escalations.

Responsibilities

• Monitors customer service dispatch requests
• Dispatches technicians in a timely manner
• Communicates with Service Managers, Technicians, and customers
• Provides outstanding service to customers calling the dispatch team
• Handles escalated situations
• Contacts customers with updated estimated time of arrivals

Skills

Verbal communication

Written communication

Problem solving

Escalation handling

Education

HS Diploma or GED

Associate's degree

Tools

MS Office

Job description

Responsibilities

• Monitors customer service dispatch requests
• Dispatches technicians in a timely manner
• Communicates with Service Managers, Technicians, and customers
• Provides outstanding service to customers calling the dispatch team
• Handles escalated situations
• Contacts customers with updated estimated time of arrivals

Requirements

• HS Diploma, GED, or equivalent experience required
• 2 to 4 years of related experience
• Associate's degree or equivalent required
• Strong verbal and written communication skills
• Proficient in MS Office
• Ability to problem solve and handle escalations

Core Competencies

Demonstrates strong communication skills and problem-solving abilities while effectively managing customer service dispatch requests and technician coordination. Proficient in handling escalated situations and providing timely updates to customers.