Dispatch Coordinator - Fast-Paced Home Services Scheduling

Applewood Plumbing Heating & Electric; Denver (CO); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical premiums

401K match

Tuition reimbursement

Dental & Vision Insurance

Life & disability insurance

Paid holidays and vacations

Wellness program

Training opportunities

Top Workplace recognition

Paid training & ongoing training

Job summary

Applewood Plumbing Heating & Electric in Denver, a repeat Denver Post Top Workplace, seeks a friendly dispatcher to coordinate service calls and support our field technicians. You will contact customers, dispatch our technicians, and ensure first-class service in a fast-paced environment while maintaining strong communication and organization.

Evenings and weekends availability is required; we offer 100% paid medical premiums for you and your family, a 401(k) with company match, and tuition

Qualifications

• Professional and empathetic phone demeanor
• Outstanding communication, attention to detail, and organizational skills
• Solution oriented with the ability to remain patient and empathetic
• Able to analyze a situation quickly and prioritize based on company guidelines
• Strong knowledge of Microsoft Office programs such as Outlook, Word and Excel
• Available to work evenings and weekends
• Background checks and drug screenings are part of our employment process

Responsibilities

• Contacting customers to ensure they are available for the technician to come to their home
• Communicating with, supporting, and dispatching our technicians to all their jobs
• Using your creative thinking & team work skills to ensure all your customers are taken care of each day
• Plan and facilitate the schedule effectively and efficiently while providing first class service to our customers
• Working in an upbeat, fast paced environment, where your multi-tasking and logistical skills will be put to test
• Following up with our customers to determine satisfaction levels

Job description

Applewood Plumbing Heating & Electric in Denver, a repeat Denver Post Top Workplace, seeks a friendly dispatcher to coordinate service calls and support our field technicians. You will contact customers, dispatch our technicians, and ensure first-class service in a fast-paced environment while maintaining strong communication and organization.

Evenings and weekends availability is required; we offer 100% paid medical premiums for you and your family, a 401(k) with company match, and tuition