Dispatch Coordinator (Cox Fleet)

Cox Enterprises; South Carolina; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary and bonus/incentive

Flexible time-off policies

Comprehensive healthcare

401(k) with company match

Professional development

Parental leave and fertility coverage

Pet insurance and employee discounts

Job summary

Cox Enterprises in South Carolina is seeking a proactive Dispatch Coordinator to coordinate and manage fleet logistics around the clock. You will assign open events, verify authorizations, and dispatch the nearest service providers while communicating ETA and handling customer queries.

Ideal candidates bring dispatching experience, multitasking skills, and a commitment to service excellence in a fast-paced environment. We offer a competitive salary, bonus incentives, and comprehensive benefits.

Qualifications

• High school diploma or GED and 3 years of dispatching experience in breakdown and/or tire maintenance or equivalent.
• Strong knowledge of dispatching processes and multitasking in a 24/7 environment.

Responsibilities

• Coordinate and manage logistics of fleet operations and repairs.
• Assess and assign all open events to service providers.
• Verify proper authorization to dispatch events.
• Assign nearest service provider to fulfill requests.
• Inform customers of ETA and follow their requirements.
• Notify supervisor of delays or issues with repairs.

Skills

Dispatching

Multitasking

Problem solving

Education

High school diploma or GED

5 years dispatching/related experience

Advanced degree or certification in related discipline

Job description

Fleet service maintenance keeps the world moving. We’re recruiting a Dispatch Coordinator to join our essential team at Cox Fleet. In this role, you will be instrumental in maintaining the seamless flow of our operations by troubleshooting the event to ensure the appropriate Service Provider is dispatched. Work hours will vary to ensure market coverage, as we provide service 24/7/365.

What’s In It for You?

Here’s a sneak peek at the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.

• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.

• Comprehensive healthcare, with multiple options for individuals and families.

• Generous 401(k) retirement plans with company match.

• Professional development and continuing education opportunities.

• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

• Extra perks like pet insurance, employee discounts and much more.

Check out all our benefits.

What You’ll Do

You’ll be responsible for coordinating and managing the logistics of fleet operations, ensuring that all vehicles are maintained and repaired promptly. You will:

• Assess and assign all open events.

• Verify proper authorization has been obtained to dispatch the event.

• Assign the appropriate and nearest service provider to make requested repairs.

• Advise the customer of the estimated time of arrival and follow instructions according to their requirements.

• Inform supervisor on duty of any delays with the service provider’s estimated time of arrival or problems with repairs.

• Address problems and customer inquiries as they arise.

Who You Are

You are a proactive problem solver who is eager to grow their career in the automotive industry. Here’s what else you bring to the table:

Minimum:

• High school diploma or GED and 3 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance). The right candidate could also have a different combination, such as an advanced degree or certification in a related discipline (Medium/Heavy Duty Truck Technology) or 5 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).

• A strong knowledge of dispatching and multitasking.

Preferred:

• Degree in related discipline or industry experience

Availability:

• Class start date: November 2 & December 7, 2026
• Training schedule: Monday - Friday, 8:00 am - 5:00 pm ET
• Available work schedules: TBD, but we operate in a 24/7/365 environment. Most work schedules will be either weekend, 2nd (Evening/Nights), or 3rd (Overnights) shift