Dispatch Coordinator (Cox Fleet)

Cox Enterprises; West Virginia; Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Bonus plans

Healthcare options

401(k) with company match

Professional development

Parental leave and fertility coverage

Pet insurance

Employee discounts

Employee discounts

Job summary

Cox Enterprises seeks a Dispatch Coordinator to join Cox Fleet. You will coordinate and manage logistics of fleet operations, ensuring vehicles are dispatched and serviced promptly to keep our essential services moving.

This role involves working in a 24/7/365 environment with varying shifts, emphasizing multitasking, communication, and customer service to resolve issues and keep customers informed.

Qualifications

• High school diploma or GED required; 3 years of dispatching/related experience or 5 years in a related field.
• Strong knowledge of dispatching and multitasking.
• Preferred: related degree or industry experience.

Responsibilities

• Coordinate and manage logistics of fleet operations.
• Assign open events and verify proper authorization to dispatch.
• Assign the nearest service provider for repairs.
• Advise customer on ETA and follow instructions.
• Inform supervisor on duty of delays or repair issues.
• Address customer inquiries as they arise.

Skills

Dispatching

Multitasking

Problem solving

Education

High school diploma or GED

Advanced degree or certification in related discipline

Medium/Heavy Duty Truck Technology certification

Tools

Advanced scheduling software

Job description

Fleet service maintenance keeps the world moving. We’re recruiting a Dispatch Coordinator to join our essential team at Cox Fleet. In this role, you will be instrumental in maintaining the seamless flow of our operations by troubleshooting the event to ensure the appropriate Service Provider is dispatched. Work hours will vary to ensure market coverage, as we provide service 24/7/365.

What’s In It for You?

Here’s a sneak peek at the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.

• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.

• Comprehensive healthcare, with multiple options for individuals and families.

• Generous 401(k) retirement plans with company match.

• Professional development and continuing education opportunities.

• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

• Extra perks like pet insurance, employee discounts and much more.

Check out all our benefits.

What You’ll Do

You’ll be responsible for coordinating and managing the logistics of fleet operations, ensuring that all vehicles are maintained and repaired promptly. You will:

• Assess and assign all open events.

• Verify proper authorization has been obtained to dispatch the event.

• Assign the appropriate and nearest service provider to make requested repairs.

• Advise the customer of the estimated time of arrival and follow instructions according to their requirements.

• Inform supervisor on duty of any delays with the service provider’s estimated time of arrival or problems with repairs.

• Address problems and customer inquiries as they arise.

Who You Are

You are a proactive problem solver who is eager to grow their career in the automotive industry. Here’s what else you bring to the table:

Minimum:

• High school diploma or GED and 3 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance). The right candidate could also have a different combination, such as an advanced degree or certification in a related discipline (Medium/Heavy Duty Truck Technology) or 5 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).

• A strong knowledge of dispatching and multitasking.

Preferred:

• Degree in related discipline or industry experience

Availability:

• Class start date: November 2 & December 7, 2026
• Training schedule: Monday - Friday, 8:00 am - 5:00 pm ET
• Available work schedules: TBD, but we operate in a 24/7/365 environment. Most work schedules will be either weekend, 2nd (Evening/Nights), or 3rd (Overnights) shift