Dispatch Coordinator (Cox Fleet)

Cox Enterprises; North Carolina; On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Bonus plans

Healthcare options

401(k) match

Professional development

Parental leave

Fertility coverage

Pet insurance

Job summary

Cox Enterprises is hiring a Dispatch Coordinator to ensure seamless fleet operations. You will coordinate logistics, assign events, verify dispatch authorization, and connect the nearest service provider to perform repairs.

Expect 24/7/365 coverage with varying shifts and strong emphasis on customer communication. The role requires a high school diploma or GED with dispatching experience and the ability to multitask in a fast-paced, proactive environment.

Qualifications

• Minimum high school diploma or GED with 3 years dispatching experience.
• Strong knowledge of dispatching and multitasking.
• Availability for a 24/7/365 operation.

Responsibilities

• Coordinate and manage the logistics of fleet operations.
• Assess and assign open events.
• Verify proper authorization to dispatch.
• Assign nearest service provider for repairs.
• Advise customers of ETA and follow requirements.
• Inform supervisor of delays or repair issues.

Skills

Dispatching

Multitasking

Education

High school diploma or GED

Medium/Heavy Duty Truck Certification

Job description

Fleet service maintenance keeps the world moving. We’re recruiting a Dispatch Coordinator to join our essential team at Cox Fleet. In this role, you will be instrumental in maintaining the seamless flow of our operations by troubleshooting the event to ensure the appropriate Service Provider is dispatched. Work hours will vary to ensure market coverage, as we provide service 24/7/365.

What’s In It for You?

Here’s a sneak peek at the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.

• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.

• Comprehensive healthcare, with multiple options for individuals and families.

• Generous 401(k) retirement plans with company match.

• Professional development and continuing education opportunities.

• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

• Extra perks like pet insurance, employee discounts and much more.

Check out all our benefits.

What You’ll Do

You’ll be responsible for coordinating and managing the logistics of fleet operations, ensuring that all vehicles are maintained and repaired promptly. You will:

• Assess and assign all open events.

• Verify proper authorization has been obtained to dispatch the event.

• Assign the appropriate and nearest service provider to make requested repairs.

• Advise the customer of the estimated time of arrival and follow instructions according to their requirements.

• Inform supervisor on duty of any delays with the service provider’s estimated time of arrival or problems with repairs.

• Address problems and customer inquiries as they arise.

Who You Are

You are a proactive problem solver who is eager to grow their career in the automotive industry. Here’s what else you bring to the table:

Minimum:

• High school diploma or GED and 3 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance). The right candidate could also have a different combination, such as an advanced degree or certification in a related discipline (Medium/Heavy Duty Truck Technology) or 5 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).

• A strong knowledge of dispatching and multitasking.

Preferred:

• Degree in related discipline or industry experience

Availability:

• Class start date: November 2 & December 7, 2026
• Training schedule: Monday - Friday, 8:00 am - 5:00 pm ET
• Available work schedules: TBD, but we operate in a 24/7/365 environment. Most work schedules will be either weekend, 2nd (Evening/Nights), or 3rd (Overnights) shift