Dispatch Coordinator

101 CMH Manufacturing West Inc.; Wakarusa (IN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health, dental and vision benefits

401K with company matching

Paid parental leave

Tuition reimbursement

Employee Assistance Programs

Clayton Impact volunteer time

Job summary

Clayton Homes is seeking a Transportation Mobility specialist on-site in Indiana. You will process paperwork to schedule home deliveries and coordinate shipments, working with independent transportation managers, drivers, and internal teams.

Responsibilities include preparing driver packets, reviewing freight charges, and updating shipment status. Proficiency with AS400, SharePoint, and MS Office is preferred; travel is not required and strong customer service is essential.

Qualifications

• Detail-oriented with strong organizational skills.
• Excellent written and verbal communication.
• Experience coordinating transportation and delivery scheduling.
• Proficient with Microsoft Office; AS400 and SharePoint preferred.
• Comfortable using multiple computer systems in a fast-paced environment.
• Experience in Transportation or Dispatch is a plus.
• Commitment to delivering world-class customer service.

Responsibilities

• Process paperwork to assist with scheduling deliveries of homes.
• Prepare, assemble, label, and stage driver packets and change orders.
• Review freight charges, pay invoices, and track shipments in systems.
• Plan and coordinate shipments, obtain freight quotes, and maintain the freight book.
• Update yard status reports and shipping analyses; adjust reports as homes change status.
• Enter confirmations into yard reports and file transportation documents.
• Provide coverage for the manager and support vendor coordination.

Skills

Attention to detail

Communication skills

Transportation coordination

MS Office

AS400

SharePoint

Multi-system experience

Transportation/Dispatch experience

Customer service

Tools

AS400

SharePoint

Job description

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey – building, selling, financing, and insuring homes. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor.

As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Reports to: Transportation Manager Job Status: Full-Time/ Hourly Department: Transportation Mobility Profile: On Location

General Expectations: This position is responsible for processing the paperwork to assist with scheduling deliveries of our homes. This position requires great interpersonal, communication and negotiating skills in relating to Independent Transportation Company Managers and personnel, Community Managers, Drivers, Production Team, Sales Team, A/R Team, Field Operations Team, QA, and the Retail Customer.

Duties / Responsibilities:

• Prepare, assemble, label, and stage driver packets, including confirmation and change orders.
• Process house invoices in AS400 and email invoices after shipment.
• Review freight charges prior to order serialization, document additional charges, and pay freight invoices using AS400 and driver pay spreadsheets.
• Plan and coordinate shipments in OTM, including obtaining freight quotes and maintaining the freight book.
• Update and distribute yard status reports and shipping analysis spreadsheets; revise reports when homes come offline.
• Ship homes in AS400 and enter confirmation orders into yard status reports.
• File house folders, transportation paperwork, and invoices; assemble banker boxes as needed to support file storage.
• Order office supplies as required and provide coverage for the manager during absences to ensure continuity of operations.
• Works with vendors to ensure freight books are accurate and as up to date as possible

Skills, Knowledge, and Abilities Required:

• Strong attention to detail and excellent organizational skills.
• Clear, professional communication skills with the ability to follow up, resolve issues, and provide outstanding customer support.
• Proven ability to manage transportation‑related inquiries and coordinate delivery timing while supporting inventory control objectives.
• Proficient in Microsoft Office; experience with AS400 and SharePoint preferred.
• Comfortable working with multiple computer systems in a fast‑paced environment.
• Experience in Transportation or Dispatch is a plus
• Passion for delivering world‑class customer service.

No travel required.

The pay range for this role is $22 - $26 an hour.

Why Clayton?

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more. As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program. At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

Clayton is committed to creating an inclusive workplace.

Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit - B00018 Clayton Manufacturing

The Clayton story began in 1956 with a simple but powerful mission – helping more hardworking families across America achieve homeownership.

Clayton is committed to Opening Doors to a Better Life. We are a leading single family, values driven home builder dedicated to attainable housing, sustainable practices, and creating a world class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey building, selling, financing, and insuring homes.

Our success is in our team members – join our team and see how you can help us build a better tomorrow.

As a shared service, Home Team team members support many functions across the Clayton enterprise. The Home Team includes wellbeing, internal audit, accounting/finance, marketing, legal, campus operations, and more.

We believe our strength is our people. That's why we invest in opportunities for our team members to personally and professionally grow.

As a leader in modern and attainable housing, Clayton is committed to delivering forward-looking technology solutions. With a dedicated team of over 500 technology professionals, we continue to evolve and innovate, ensuring we remain at the forefront of our industry. Our collaborative and innovative culture encourages team members to grow to their full potential. Our focus on team member experience, development and engagement is paramount, offering career pathing and leadership development opportunities to foster growth and success within our organization.

Clayton Home Building Group has more than 12,000 team members across the United States, and built more than 59,000 homes last year. Home Building Group makes the dream of homeownership a reality every single day, delivering quality-built homes at an attainable price.

We are dedicated to a world-class team member experience, environmentally responsible building practices and helping provide attainable housing for all.

This business unit is comprised of Clayton Manufacturing, Clayton Supply, and Clayton Properties Group.

With 2,900+ team members and 400+ Retail locations nationwide, our home consultants create a world-class home buying experience by assisting customers in identifying a floor plan, selecting options, and coordinating the construction process.

Clayton Retail sells more than 25,000 homes annually, as we strive to help customers achieve homeownership across America.