Sleep Coach - Customer Service Representative

Performance-Home-Medical; Houston (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

401(k)

Employee Assistance Program

8 paid holidays

Job summary

Performance Home Medical is seeking a motivated Sleep Coach to join our Clinical Team. The role requires responsibility, reliability, and strong interpersonal skills to communicate with patients, referral sources, and insurers.

Training will be provided, with emphasis on equipment use, data interpretation, and problem-solving in a fast-paced clinical setting. Ideal candidates have healthcare customer service experience or education, with a potential background in medical equipment.

Qualifications

• Ability to communicate effectively with patients, referral sources, and insurance companies by phone and email.
• Technically proficient with computer systems and basic troubleshooting of equipment.
• De-escalation and problem-solving skills to handle patient issues professionally.

Responsibilities

• Assist patients in using equipment and achieving insurance coverage criteria.
• Pull patient information from electronic sources and coordinate with referrals.
• Schedule patient appointments and support Clinicians as directed.
• Troubleshoot patient issues with equipment remotely and by phone.

Skills

Phone communication

Excellent written communication

De-escalation

Compassionate care

Strong computer skills

Tools

Phone systems

Job description

Performance Home Medical has been a leader in providing quality products and services since 1995.At Performance Home Medical, our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.We are seeking a motivated, high energy, individual to join our Clinical Team as a Sleep Coach. In this role, you must be responsible, reliable, detail orientated and can multitask in a fast-paced environment. You must also have good people skills to deal with patients, referral sources, and insurance companies on the phone and internet. Previous professional experience or educational background in healthcare customer service is a plus but not required. A background in medical equipment a plus but we will train the right candidate.We’ve got a fun, positive, performance-oriented team with a great culture and offer an extensive benefits package including Medical, Dental, Vision, Life, AD&D, 401k, EAP, 8 paid holidays and more. We also offer a comprehensive onboarding and training program to help ensure your success.Job descriptions and needs would entail but not limited to:Assists PHM patients on the use of the equipment received and achieving insurance coverage criteria.Pull patient information though electronic sources.Corresponds with referrals and patients on a daily basis.Scheduling patient appointments and assisting Clinicians as directed.Other tasks that may be assigned by the direct supervisor or manager.Troubleshooting patient issues with equipment, virtually and over the phone.Will provide on the job training.Technologically proficient with strong computer skills.Compassionate and empathetic with a commitment to providing the highest level of patient/customer care.Responsible and reliable.Quick learner.Team player that will contribute to a professional and fun working environment.Skilled in the art of de-escalation when problems arise.Operate phone systems in a professional manner.Excellent communication skills, both verbal and written.Problem solver with a demonstrated track record of high performance.Positive attitude and a willingness to assist the team as needed.Highly organized and detail oriented.Demonstrates strong attention to detail when interpreting patient data, ensuring accuracy and support through a patient-centered approach.Prior knowledge / hands-on experience with PAP equipment - Preferred.