Dispatch Coordinator

1-Tom-Plumber Cleveland; Eastlake (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

401(k) matching

Training & development

Job summary

1-Tom-Plumber Cleveland is seeking a Dispatch Coordinator to manage technician schedules and ensure efficient operations. This role requires strong communication and multitasking skills, while utilizing ServiceTitan to optimize service delivery.

The ideal candidate will thrive in a fast-paced environment, engaging with a supportive team dedicated to delivering excellent service in the Cleveland area.

Join a company that values people and fosters growth through teamwork and accountability.

Qualifications

• High energy and a friendly phone presence.
• Experience in dispatch, scheduling, or logistics preferred.

Responsibilities

• Manage technician schedules using ServiceTitan.
• Route service calls to maximize technician efficiency.
• Communicate schedule changes to customers.

Skills

Strong communication

Multitasking ability

Tech-savvy

Dispatch coordination

Tools

ServiceTitan

Job description

Benefits

• Dental insurance
• Free uniforms
• Health insurance
• Vision insurance
• 401(k) matching
• Competitive salary
• Training & development

Dispatch Coordinator

1-Tom-Plumber | Serving the Cleveland area

Where fast-paced teamwork meets real opportunity!

When emergency plumbing situations arise, our team moves quickly to get the right technician to the right place at the right time. As Dispatch Coordinator, you'll serve as the operational hub of our daily service business—managing technician schedules, coordinating job flow, and ensuring our field team operates efficiently throughout the day.

This role is ideal for someone who thrives on organization, logistics, communication, and problem-solving in a fast-paced environment.

What You’ll Do

• Manage the daily dispatch board and technician schedules using ServiceTitan
• Assign and route service calls to maximize technician efficiency and response times
• Monitor technician progress throughout the day and adjust schedules as priorities change
• Coordinate with technicians, management, and our call center to ensure seamless communication
• Track job status, technician availability, and workload capacity throughout the day
• Proactively identify scheduling opportunities to optimize productivity and revenue
• Communicate schedule changes, delays, and rescheduling needs with customers when necessary
• Maintain accurate notes and documentation within ServiceTitan
• Support operational workflows and administrative processes as assigned
• Contribute to a culture built on teamwork, accountability, and scalable growth

What You Bring

• High energy, strong communication, and a friendly, professional phone presence
• Ability to multitask and stay organized when the pace picks up
• Tech-savvy and quick to learn new systems
• Dispatch, scheduling, logistics, or operations coordination experience preferred
• ServiceTitan experience is a plus, not a must
• A drive to grow with a company rapidly expanding in the Cleveland area

Why 1-Tom-Plumber?

• A supportive, family-oriented team that works hard and wins together
• Leadership that invests in your success
• Real opportunities for advancement as our operation scales
• A fast-paced environment where your work makes a visible impact
• A company that values people first — and backs it up every day

Ready to Join Us?

If you're motivated, highly organized, and excited about helping a growing service business operate at peak efficiency, we'd love to meet you. Apply today and become a key part of a high-performing team serving the Cleveland area.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to 1-Tom-Plumber Corporate.