Dispatcher

Apex Pros Plumbing, Electrical, Heating and Air; Dublin (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Care Plan

401k

Paid Time Off

Short Term Disability

Training & Development Opportunities

Life Insurance

Wellness Resources

Company Vehicle and Fuel Card

Job summary

Apex Pros Plumbing, Electrical, Heating and Air in Dublin, OH is seeking a Dispatcher to coordinate daily schedules for field pros and be the primary contact from dispatch through job completion.

The role emphasizes delivering a 5-Star customer experience with strong communication and multitasking abilities in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Minimum of one year dispatch experience in plumbing, HVAC, electrical, or service industries.
• Excellent phone-based customer service skills.
• Experience with ServiceTitan preferred but not required.
• Proficiency with Microsoft Office strongly preferred.
• Familiarity with Google Workspace (Gmail, Calendar, etc.) strongly preferred.
• Ability to manage multiple tasks in a fast-paced, changing workload.

Responsibilities

• Create a 5-Star customer experience through clear, professional, and timely communication.
• Manage and optimize daily schedules for field professionals.
• Serve as the primary customer contact from dispatch through job completion.
• Handle appointment confirmations, rescheduling, and customer updates.
• Assist with inbound customer service calls as needed.
• Resolve customer concerns promptly and professionally.
• Perform customer follow-ups after completed appointments.
• Follow up on unsold estimates.
• Support office operations as needed to ensure smooth daily workflow.

Skills

Customer service

Multitasking

Communication

Interpersonal skills

Teamwork

Detail-oriented

Education

High school diploma or equivalent

Tools

ServiceTitan

Microsoft Office

Google Workspace

Job description

About Us!

Apex Pros is a fast-growing residential plumbing, HVAC and Electrical company based in Dublin, Ohio. We pride ourselves on delivering outstanding customer service while creating long-term growth opportunities for our team members. Our success is built on professionalism, teamwork, and a commitment to providing a true 5-Star customer experience.

We are seeking a highly motivated and detail-orientedDispatcherto join our Dublin office. This role plays a critical part in delivering an exceptional customer experience by ensuring the right professional is sent to the right customer at the right time.

The Dispatcher serves as the primary point of contact for customers from dispatch notification through job completion while managing the daily schedules of our field professionals.

Key Responsibilities

• Create a 5-Star customer experience through clear, professional, and timely communication
• Manage and optimize daily schedules for field professionals
• Serve as the primary customer contact from dispatch through job completion
• Handle appointment confirmations, rescheduling, and customer updates
• Assist with inbound customer service calls as needed
• Resolve customer concerns promptly and professionally
• Perform customer follow-ups after completed appointments
• Follow up on unsold estimates
• Support office operations as needed to ensure smooth daily workflow

Critical Success Factors

• Strong motivation, tenacity, and attention to detail
• Ability to follow established systems and procedures
• Consistently meet or exceed individual performance metrics
• Maintain a clean, organized, and professional workspace
• Build trust and confidence with both customers and team members
• Maintain a professional appearance and demeanor
• Operate in a way that encourages referrals from customers
• Participate in all required company activities, including training, meetings, and scheduled events

Requirements

• High school diploma or equivalent required
• Must pass drug screening and background check
• Minimum of one year of dispatch experience in plumbing, HVAC, electrical, or other service-based industries preferred
• Dispatch experience in local trucking or logistics will be considered if locally focused
• Excellent phone-based customer service skills
• Experience with ServiceTitan preferred but not required
• Proficiency with Microsoft Office strongly preferred
• Familiarity with Google Workspace (Gmail, Calendar, etc.) strongly preferred
• Ability to manage multiple tasks and a fast-paced, changing workload
• Strong interpersonal skills with the ability to connect in person and across phone, email, and digital communication

Why You'll Love It Here (Benefits/Total Rewards)

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off
• Short Term Disability
• Training & Development Opportunities
• Life Insurance
• Wellness Resources (Gym & Onsite Barber)
• Job Type: Full-time Onsite
• Employee Assistance Program
• Team Lead Provided Company Vehicle and Fuel Card
• Health Savings Account