Dispatch Communications Associate

Ohio State University; United States; On-site; USD 42,000 - 58,000; Full time

Job summary

The Ohio State University is seeking a Dispatch Communications Associate for the Health System Shared Services | Security team. This role manages and operates all aspects of the Security Control Center, handling radio, telephone, pages, and teletype communications in a fast-paced environment.

You will monitor alarms (burglary, fire, panic, environmental), maintain daily logs, and ensure quality assurance. Strong verbal communication and teamwork are essential as you liaise with hospital staff

Qualifications

• Must obtain a current Basic Security Officer Certificate through the IAHSS prior to the end of the 12-month probationary period.
• Ability to multi-task and maintain accurate records in a fast-paced environment.
• Strong verbal communication and teamwork skills.

Responsibilities

• Manage and operate all aspects of the Security Control Center.
• Receive and relay radio communications, telephone calls, pages, overhead announcements, correspondences and teletype.
• Monitor door position, burglary, fire, panic and environmental alarms.
• Maintain accurate daily logs and ensure quality assurance at all times.
• Act as liaison between Security and Hospital staff, patients, visitors and external agencies; operate CCTV and related equipment.

Skills

Verbal communication

Teamwork

Data entry

Multi-tasking

Computer skills

Education

IAHSS Basic Security Officer Certificate

Tools

Telecommunication equipment

Radio access control

CCTV equipment

Job description

Current Employees and Students

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Job Title

Dispatch Communications Associate

Department

Health System Shared Services | Security

This position is responsible for managing and operating all aspects of the Security Control Center. Receives and/or relays radio communications, telephone calls, pages, overhead announcements, correspondences and teletypes. Monitors door position, burglary, fire, panic and environmental alarms. Maintains a working knowledge of all operational security systems and surveillance equipment. Ensures accurate daily logs are completed and quality assurance is maintained at all times. Quick thoughts and actions are required when working with safety and security matters, and the incumbent must act as a courteous liaison between the Department of Security and Hospital staff members, internal medical center departments, patients, visitors as well as external law enforcement, fire and EMS entities. Employee must be able to multi-task and maintain accurate records and a professional demeanor while working in a fast paced environment. Employees are expected to competently operate telecommunication, radio access control and CCTV equipment and have good computer and data entry skills. Employee must also possess strong verbal communication and teamwork skills. This position is also responsible for alerting their supervisor or manager about problems regarding department equipment as soon as the issue is discovered.

Position requires sufficient mobility to move around the control center, not necessary ambulating. Employee will be in contact with all levels of staff plus patients from all walks of life and must be able to communicate effectively and professionally. Employee may either be standing or sitting when performing the function of the position. Visual acuity to observe situation both near and far through a wide range of vision, is a constant requirement and color vision must be normal.

Must obtain a current Basic Security Officer Certificate through the International Association of Healthcare Security and Safety (IAHSS) prior to the completion of the 12-month probationary period. This certification must be maintained while working within the capacity of a Medical Center Security Dispatcher.

Additional Information

• Location: University Hospital - Rhodes Hall (0354)
• Position Type: Regular
• Scheduled Hours: 40
• Shift: Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.