Ambulance Dispatcher - PRN - 12 hr shift - Danbury

Northwell Health; Danbury (CT); On-site; USD 26,918 - 52,266; Full time

Job summary

Northwell Health is seeking a Dispatcher in Danbury, Connecticut to provide communication and administrative support for the patient conveyance area. You will be the first point of contact for customers, ensuring effective service in emergency situations.

The ideal candidate should have a high school diploma, at least 6 months of dispatch experience, and possess critical thinking skills. This position offers a salary ranging from $19.54 to $37.94 per hour.

Qualifications

• Minimum 6 months as a dispatcher in a relevant field.
• EMS/Clinical background preferred.
• Proficient in English (oral and written).
• Sound judgement and critical thinking.

Responsibilities

• Receives incoming calls from customers and dispatches requests.
• Maintains situational awareness and notifies EMS administration.
• Books and documents all emergent and non-emergent service requests.
• Tracks and deploys transportation resources using CAD.

Skills

Communication skills

Organizational abilities

Multitasking

Critical thinking

Active listening

Data entry skills

Education

High School graduate or equivalent

Tools

Computer-aided dispatch software (CAD)

Job description

Summary

Provides communication and administrative support between hospital and internal/external customers for the patient conveyance area by using interventional and critical thinking skills. Ensures continuous and effective service of the patient conveyance system. In general terms, is the first point of contact for internal and external customers.

Responsibilities

• Receives incoming calls from customers; prioritizes, dispatches and follows up to completion.
• Evaluates all potential problems and situations from incoming phone calls or from the monitoring of all computer-aided dispatch management systems and other related communication mediums.
• Provides clerical support to the EMS administration i.e. schedules meetings, reports and tracks incident reports, employee absences, assist with shift coverages.
• Maintains situational awareness and notifies EMS administration of specific and evolving situations in the community (high impact events).
• Contributes to continuous performance improvement activities.
• Fulfills all compliance responsibilities related to the position.
• Answers all incoming telephone calls and routes calls promptly as appropriate within the service.
• Maintains two-way radio communication with all field staff, operates the computer aided dispatch (CAD) equipment.
• Books, documents all emergent and non-emergent requests for service.
• Relays requests for service to appropriate resources.
• Tracks and strategically deploys all transportation resources with CAD, maintains equipment within the communications center.
• May participate in orientation of new employees.
• Recommends changes and provides feedback to supervisory staff to ensure smooth operation of the system.
• Maintains communications center in neat condition.
• Maintains an ample amount of the appropriate paperwork copies from the master book needed for ambulance and wheelchair calls.
• Contacts all facilities for the next day to verify scheduled trips. This verification is to include the location of pick up, drop off location, wheelchair needed, bariatric, etc.
• Performs other duties as assigned.

Education & Skills

High School graduate, or equivalent, with a minimum of 6 months as a dispatcher in a relevant field. EMS/Clinical background is preferred. Tech-savvy with knowledge of computer-aided dispatch software (CAD). Advanced data entry skills. Knowledge of procedures and guidelines for emergency situations. Proficient in English (oral and written). Outstanding organizational and multitasking abilities. Active listener with excellent communication skills. Sound judgement and critical thinking. Emergency Medical Technician training and certification.

Working Conditions

Manual: Little or no manual skills/motor coordination & finger dexterity.

Occupational: Little or no potential for occupational risk.

Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force.

Physical Environment: Generally pleasant working conditions.

Company: WCHN Affiliates.

Org Unit: 650.

Department: Northwell Health Ambulance CT.

Exempt: No.

Salary Range: $19.54 - $37.94 Hourly.