Dispatch and Shipping Coordinator

Benshaw, Inc.; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Job summary

Benshaw, Inc. is seeking a Dispatch and Shipping Coordinator to manage domestic LTL shipments, coordinate with production, and ensure accurate documentation and timely carrier pickups. The role supports continuous improvement and requires on-site work at the Pittsburgh location.

The position emphasizes attention to backlog data, shipment integrity, and cross-functional communication with the Logistics and Warehouse teams to maintain smooth freight movement.

Qualifications

• High school diploma or GED.
• Ability to coordinate multiple tasks.
• Excellent organizational and prioritization skills.
• Strong computer skills including Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Process domestic LTL shipments daily and monitor flow from packing to shipping dock.
• Coordinate with Production on available shipment items and backlog.
• Create and review shipments, packaging slips, and BOLs; file records.
• Coordinate carriers and obtain quotes for freight pickup.
• Support continuous improvement with daily reports and cover for team absences.

Skills

Task coordination

Organizational skills

Time management

Education

High school diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Dispatch and Shipping Coordinator

Benshaw, 615 Alpha Drive, Pittsburgh, PA 15238

• Monitor and regulate the flow of goods from the packing area to the shipping dock and finished goods area.
• Gather weights, dimensions, sales orders, and product information needed to complete LTL shipments for products wrapped and staged in shipping lanes.
• Use the Benshaw Backlog to identify and compile a list of products available for shipment.
• Monitor the IFS Shipping Tile for daily shipments and add-ons, and review shipping lanes for potential shipments.
• Communicate with Production on products that should be available for shipment according to the Backlog and IFS Tile.
• At end of day, export the IFS Complete Shipments Available Tile for open orders not shipped and record the reason for each missed shipment.

Shift:

Monday-Friday 8:30am-5:00pm (overtime as needed)

Location:

Benshaw, 615 Alpha Drive, Pittsburgh, PA 15238

Job Responsibilities

Shipment processing

• Process domestic LTL shipments daily.
• Monitor and regulate the flow of goods from the packing area to the shipping dock and finished goods area.
• Gather weights, dimensions, sales orders, and product information needed to complete LTL shipments for products wrapped and staged in shipping lanes.
• Use the Benshaw Backlog to identify and compile a list of products available for shipment.
• Monitor the IFS Shipping Tile for daily shipments and add-ons, and review shipping lanes for potential shipments.
• Communicate with Production on products that should be available for shipment according to the Backlog and IFS Tile.
• At end of day, export the IFS Complete Shipments Available Tile for open orders not shipped and record the reason for each missed shipment.

Carrier coordination and routing

• Route shipments with Customer Service or according to the customer's routing guide.
• Call and coordinate carriers for freight pickup.
• Obtain quotes on LTL shipments.

Documentation

• Print packing slips for all shipments.
• Create bills of lading (BOLs) for all LTL shipments.
• Scan all delivery slips and BOLs into the system and file paper copies.
• Assist with documentation and record retention as required.

Team support and continuous improvement

• Work with the Team Lead and Logistics Manager to improve efficiency in domestic freight movement.
• Work with the Warehouse Supervisor to ensure all shipments follow the correct process flow.
• Help create daily reports and support the Logistics and Warehouse Managers with continuous improvement.
• Cover for Logistics department employees during vacations or absences.
• When primary tasks are complete, or at management's request, assist with Small Parcel Clerk and Freight Packager duties.

Safety and workplace standards

• Comply with all on-site health and safety policies.
• Maintain housekeeping standards as stipulated.
• Attend regular warehouse floor briefings.
• Perform all duties in line with the company's mission and values.
• Perform other duties as reasonably required.

Minimum Qualifications

• High school diploma or GED.
• Ability to coordinate multiple tasks.
• Excellent organizational and prioritization skills.
• Strong computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to understand data and make basic decisions, escalating when appropriate.
• Comfortable receiving instruction and working as part of a team.
• Reliable attendance and timekeeping, with a professional appearance.
• Availability to work on site Monday through Friday during business hours, plus overtime as business needs require.
• Must be 18 years of age or older at the time of hire.

Desired Qualifications

• Prior experience in a similar shipping, dispatch, or logistics role.
• A strong interest in keeping accurate records, databases, and reports.
• Enjoys resolving queries and complaints within the scope of the role.
• Able to juggle multiple tasks at once while keeping others informed.

Physical Requirements

• This position requires the ability to stand and/or walk for extended periods, up to 8 or more hours per shift, with or without reasonable accommodation.
• Must be able to safely lift, carry, push, and/or pull up to 50 pounds on a regular basis, with or without reasonable accommodation.
• Requires frequent bending, stooping, kneeling, reaching, twisting, and repetitive use of the hands and arms to perform job duties.
• Must be able to use hand tools, power tools, and other manufacturing equipment safely and effectively.
• Requires sufficient visual acuity to inspect parts, read work instructions, and perform quality checks.
• Must be able to work in a manufacturing environment that may include exposure to noise, moving machinery, varying temperatures, and other industrial conditions while wearing required personal protective equipment (PPE).