Dispatch and Guest Services Concierge

Joyride; Michigan City (IN); Remote; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team that transforms rides into memorable experiences! As a Dispatch and Guest Services Concierge, you'll be the first point of contact for guests, ensuring seamless ride requests and dispatching drivers efficiently. This fully remote role requires excellent communication and attention to detail, making it perfect for those who thrive in fast-paced environments. If you love meeting new people and want to make a positive impact in the community, this is the job for you. Be part of a mission-driven team that values creativity and resourcefulness while delivering exceptional service.

Benefits

Paid training

Flexible hours

Leadership opportunities

Qualifications

• Strong communication and customer service skills are essential.
• Experience in dispatch or hospitality is preferred.

Responsibilities

• Respond to ride requests and engage guests with professionalism.
• Document requests and dispatch drivers using the GetHapn app.
• Follow up with guests post-ride to gather feedback.

Skills

Excellent communication skills

Attention to detail

Ability to work independently

Customer service experience

Education

High school diploma or equivalent

Tools

GetHapn app

Texting platforms

Email applications

Job description

Position Title: Dispatch and Guest Services Concierge
Company: JOYRide – Local Transportation & Hospitality Service
Location: Remote

Join the JOYRide Team – More Than Just a Ride, It’s an Experience!

Anyone can drive an electric tricycle and give someone a ride. But at JOYRide, we’re looking for people who transform a simple ride into a memorable journey.

Our team isn’t just about getting people from point A to point B—we thrive on creating joy, making people smile, and sharing our love for this dynamic community. We take pride in being stewards of a safe, fun, and unforgettable experience, ensuring every guest leaves with a great story to tell.

If you’re someone who genuinely enjoys meeting new people, has a cheerful and positive outlook, and finds energy in making someone’s day, you’ll fit right in. We’re a team that values that rare combination of safety, creativity, and resourcefulness – whether it’s engaging riders with local insights, solving unexpected challenges, or simply spreading good vibes on every journey.

Position Overview:

The Dispatch and Guest Services Concierge is the first point of contact for guests and plays a critical role in ensuring a seamless and enjoyable experience. You’ll handle incoming requests for rides, bookings, and private events, and will be responsible for dispatching drivers promptly and efficiently. Attention to detail, excellent communication skills, and a commitment to top-tier customer service are essential in this role.

This position is fully remote and operates during scheduled hours to accommodate ride requests and bookings for Michigan City (MC) and New Buffalo (NB).

Key Responsibilities:

Guest Engagement:

• Respond immediately to all ride requests via phone, text, or email.
• Engage guests with courtesy and professionalism, ensuring a positive first impression.
• Obtain accurate and detailed information, including pickup locations and times, to ensure smooth operations.

Driver Dispatch:

• Document incoming rider requests in the call booking and dispatch log.
• Use the GetHapn app to dispatch the nearest driver to the requested location.
• Coordinate with drivers via text to their personal phones to arrange timely pickups.
• Troubleshoot and resolve issues when drivers and riders have difficulty connecting.

Booking Coordination:

• Forward any requests for private bookings or events to the Event Coordinator for follow-up.
• Arrange pickup schedules for planned bookings, ensuring all details are confirmed with both drivers and guests.

Post-Ride Follow-Up:

• Follow up with guests by text after their ride to gather feedback.
• Request Google reviews from guests who provide positive feedback.
• Share the guest’s positive feedback with your supervisor via email or text at the end of the shift.
• Document and report any negative feedback to your supervisor immediately for resolution.

Requirements:

• Excellent communication skills with a courteous and professional demeanor.
• Strong attention to detail and the ability to accurately document information.
• Ability to work independently and respond promptly to requests within a fast-paced environment.
• Familiarity with technology, including apps like GetHapn, texting platforms, and email applications.
• Reliable and able to work flexible hours, including evenings and weekends.
• Previous experience in customer service, dispatch, or hospitality is preferred.

Schedule (TBD and Subject to Change):

• Michigan City (MC): Thursday–Sunday, 5:00 PM–8:00 PM; Friday–Saturday, 5:00 PM–11:00 PM
• Be part of a mission-driven team making a positive impact in the community.
• Paid training provided to ensure exceptional guest service and hospitality.

How to Apply:

At JOYRide, we offer more than a job—we offer the chance to brighten someone’s day, one ride at a time. Our team is known for exceptional service, professionalism, and genuine guest engagement. And as we grow, we’re offering leadership opportunities to those who embody the spirit and dedication of bringing joy through service.

Ready to be part of a high-performing team while sharing the joy of exploring Michigan City? Tell us why you are a great fit to be one of our fun and engaging JOYDrivers. Apply now by emailing your resume and a brief introduction to [e-mail] or fill out an application here.

Join JOYRide, and you, too, can create memorable experiences, one ride at a time!