Disney Store: Sales Associate (PT)

The Walt Disney Company (Germany) GmbH; San Marcos (TX); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking enthusiastic Cast Members to create magical shopping experiences. This part-time role involves engaging guests, providing entertainment, and ensuring a high-energy environment. Ideal candidates will have strong communication skills and a passion for customer service. If you enjoy storytelling and connecting with people, this opportunity is perfect for you. Join a team that values creativity and teamwork while upholding the highest standards of service. Be part of a company that brings joy to guests of all ages through unique retail experiences.

Qualifications

• Must be at least 18 years of age.
• Available for flexible scheduling including weekends and holidays.

Responsibilities

• Ensure guests have the best retail experience in the world.
• Perform scripted and non-scripted events for guests.
• Maintain Disney brand standards in guest engagement.

Skills

Customer Engagement

Teamwork

Communication Skills

Problem-Solving

Education

High School Diploma or equivalent

Job description

Disney store and shopDisney are the retail merchandising arms of Disney Parks, Experiences and Products, the business segment of The Walt Disney Company (NYSE:DIS) and its affiliates that extends The Walt Disney Company’s brands to merchandise. Disney store and shopDisney is owned and operated by Disney in North America, Europe, Japan and China. Disney store and shopDisney carry high-quality products and books, including exclusive product lines that support and promote key entertainment initiatives and characters from Disney, Pixar, Star Wars, Marvel and National Geographic. shopDisney.com is the U.S. ecommerce destination for guests of all ages, offering a curated selection of products, global collections and collaborations from Disney and licensees, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world’s largest and most successful entertainment companies. There are currently Disney store locations in North America, Japan, China and Europe, plus online stores www.shopdisney.co.uk, www.shopdisney.de, www.shopdisney.es, www.shopdisney.fr, www.shopdisney.it, and www.disneystore.co.jp. For more information, please follow us at: www.facebook.com/shopDisney, www.instagram.com/shopDisney and www.twitter.com/shopDisney

Descrição do cargo:

Disney store and shopDisney are the retail merchandising arms of Disney Parks, Experiences and Products, the business segment of The Walt Disney Company (NYSE:DIS) and its affiliates that extends The Walt Disney Company’s brands to merchandise. Disney store and shopDisney is owned and operated by Disney in North America, Europe, Japan and China. Disney store and shopDisney carry high-quality products and books, including exclusive product lines that support and promote key entertainment initiatives and characters from Disney, Pixar, Star Wars, Marvel and National Geographic. shopDisney.com is the U.S. ecommerce destination for guests of all ages, offering a curated selection of products, global collections and collaborations from Disney and licensees, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world’s largest and most successful entertainment companies. There are currently Disney store locations in North America, Japan, China and Europe, plus online stores www.shopdisney.co.uk, www.shopdisney.de, www.shopdisney.es, www.shopdisney.fr, www.shopdisney.it, and www.disneystore.co.jp. For more information, please follow us at: www.facebook.com/shopDisney, www.instagram.com/shopDisney and www.twitter.com/shopDisney

Responsabilidades:

The Cast Member’s primary responsibility is to ensure our Guests have “The Best Retail Experience in the World”. This is done by engaging and providing Guests with an Entertaining and Magical experience. This is a part time, non-exempt role.

1. Performs scripted and non-scripted events for Guests
2. Supports Disney Store Mission, “Creating Magical Moments for Guests of all Ages”
3. Connects with Guests by asking open-ended questions to assess Guest needs and make appropriate suggestions
4. Contributes to a high energy, fast paced environment that provides Guests with an entertaining, fun and dynamic experience
5. Assists Guests in finding solutions that best meet their needs while leveraging all available resources including Disneystore.com
6. Consistently treats all Guests and Cast Members with respect and contributes to a positive work environment
7. Takes a proactive role in maintaining Disney brand standards in Guest engagement, visual and housekeeping
8. Performs cash wrap and mobile POS duties in an efficient and timely manner while maintaining a high level of Guest Service
9. Participates in the processing of shipment, replenishment of the sales floor, and additional operational tasks based on the needs of the business
10. Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct
11. Promotes and maintains a safe working and shopping environment
12. Engages children at their level allowing them to become part of the story
13. Takes a proactive role in maintaining Disney brand standards in Guest engagement, visual standards and housekeeping
14. Drives Store results by suggesting additional items to Guests to meet their needs
15. Ability to demonstrate strong Guest-focused engagement on and off the sales floor
16. Demonstrated success working as a member of a team
17. Ability to receive feedback and take action when appropriate
18. Must maintain a professional appearance and meet Disney Store grooming guidelines

Qualificações básicas:

• Job may require lifting boxes that weigh up to 45 lbs. and climbing a ladder
• Available to work a flexible schedule that meets the needs of the business including overnights, evenings, holidays, weekends and call-in shifts (if permitted). Must be available a minimum of two (2) shifts Monday through Friday and have weekend availability that meets the needs of the Store’s business
• Must be able to submit verification of legal right to work in the United States
• Must be at least 18 years of age

Qualificações desejadas:

• Previous experience in retail or the service industry
• Ability to speak fluently in another language in addition to English
• Comfortable storytelling in front of large groups of people

Formação necessária:

• High School Diploma or equivalent

Sobre The Walt Disney Company:

Disability Accommodation for Employment Applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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