Disney Store Key Holder Cast Member (PT)

Disney Store; Lancaster (Lancaster County); On-site; USD 15,911 - 22,661; Part time

Job summary

Disney Store in Lancaster, Pennsylvania is seeking a motivated Leader on Duty to enhance guest experiences and support Cast Members. This role is essential for upholding the store's mission and maintaining high performance standards.

The ideal candidate will have a passion for Disney, proven leadership skills, and the ability to work a flexible schedule. Pay rate for this role is $14.00 per hour, with additional opportunities for growth and community involvement.

Qualifications

• Proven ability to create a positive work environment.
• Must maintain a professional appearance and adhere to grooming guidelines.
• Available to work a flexible schedule, including weekends and holidays.

Responsibilities

• Serve as Leader on Duty to coach and motivate Cast Members.
• Support Disney Store Mission through inspiring communication.
• Strengthen team productivity and morale through feedback.
• Communicate effectively with all levels, even under pressure.

Skills

Leadership

Effective communication

Coaching

Customer service

Attention to detail

Education

High School Diploma or equivalent

Job description

Responsibilities

• Serves as Leader on Duty to coach and motivate Cast Members while upholding a culture that builds exceptional internal and external Guest Experiences. This is accomplished through in Store entertainment, Guest Engagement and building an emotional connection to the brand.
• Supports Disney Store Mission, “Creating Magical Moments for Guests of all Ages”, through inspiring communication, integrity and passion for the Brand.
• Holds self and others accountable to high performance standards while providing Guest with memorable experiences.
• Strengthens others through consistent coaching and feedback while driving productivity and morale of the team.
• Considers impact of actions on individual, team and the organization.
• Supports and participates in initiatives that give back to the community to promote the Disney brand.
• Works in collaboration with Team to leverage synergy opportunities across functions and businesses.
• Supports strategy as developed and helps to translate into specific priorities, objectives and action plans.
• Understands and drives appropriate metrics to assess business performance – Mystery Shop Score, Sales Equations (sales and KPIs) and Controllable Expenses (shrink and payroll).
• Partners with Store Leadership Team to ensure Store is open and closed in compliance with company policy.
• Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct.
• Ability to communicate effectively with all levels, even under pressure.
• Demonstrate ability to give basic direction and feedback to Cast Members.
• Attention to detail and ability to prioritize Guests and tasks.
• Proven ability to create a positive work environment.
• Ability to listen to feedback and take constructive action.
• Must maintain a professional appearance and adhere to Disney Store grooming guidelines.

Basic Qualifications

• Job may require lifting boxes that weigh up to 45 lbs. and climbing a ladder.
• Must be available a minimum of three (3) days during the week and Saturday and Sunday open availability. Able to work a flexible schedule that meets the needs of the business, including overnights, evenings, holidays, weekends and call-in shifts.
• Must be able to submit verification of legal right to work in the United States.
• Must be at least 18 years of age.

Preferred Qualifications

• Previous experience in specialty retail.
• Ability to speak fluently in another language in addition to English.
• Comfortable storytelling in front of large groups of people.

Required Education

• High School Diploma or equivalent.

Additional Information

Pay rate for this role in Pennsylvania is $14.00 per hour.