Disney Store Key Holder Cast Member (FT)

Disney Cruise Line - The Walt Disney Company; Branson (MO); On-site; Confidential; Full time

Job summary

Disney Stores USA, LLC is seeking a full-time Key Holder Cast Member to help lead daily store operations and deliver the best retail experience. You will coach Cast Members, maintain visual standards, and ensure compliance with policies while engaging guests and supporting the store leadership team.

The role requires open availability, ability to lift up to 45 lbs, and a willingness to work flexible hours including overnights, evenings, holidays and weekends to meet business needs.

Qualifications

• Open availability.
• Able to lift up to 45 lbs and climb a ladder.
• Must be 18 years of age and able to work in the United States.
• High School Diploma or equivalent.

Responsibilities

• Serves as Leader on Duty to coach Cast Members and motivate the team.
• Upholds the Disney Store Mission and brand commitments.
• Maintains store visual standards and compliance with policies.
• Communicates effectively with all levels, under pressure.
• Provides direction and feedback to Cast Members.
• Supports store open/close in line with company policy.
• Monitors metrics like Mystery Shop Score, sales KPIs and controllable expenses.

Skills

Guest experience

Leadership

Communication

Team motivation

Education

High School Diploma

Job description

Disney store and DisneyStore.com are the retail merchandising arms of Disney Parks, Experiences and Products, the business segment of The Walt Disney Company (NYSE:DIS) and its affiliates that extends The Walt Disney Company's brands to merchandise. Disney store and DisneyStore.com is owned and operated by Disney in North America, Europe, Japan and China. Disney store and DisneyStore.com carry high-quality products and books, including exclusive product lines that support and promote key entertainment initiatives and characters from Disney, Pixar, Star Wars, Marvel and National Geographic. DisneyStore.com is the U.S. ecommerce destination for guests of all ages, offering a curated selection of products, global collections and collaborations from Disney and licensees, including trend fashion and accessories, toys, home and collectibles. Disney store and DisneyStore.com offer magical shopping experiences that can only be delivered by Disney, one of the world's largest and most successful entertainment companies. There are currently Disney store locations in North America, Japan, China and Europe, plus online stores www.disneystore.co.uk, www.disneystore.de, www.disneystore.es, www.disneystore.fr, www.disneystore.it, and store.disney.co.jp. For more information, please follow us at: www.facebook.com/DisneyStore, www.instagram.com/DisneyStore and www.twitter.com/DisneyStore.

Responsibilities

The Key Holder Cast Member supports the Store Leadership Team by participating in the day-to-day operations of the Store ensuring that the Guest, both internal and external, has "The Best Retail Experience in the World". This is done through consistent exceptional Guest Experience, development of the Cast, maintenance of Store visual standards as well as compliance with established policies and procedures. This is a full-time, non-exempt position.

• Serves as Leader on Duty to coach and motivate Cast Members while upholding a culture that builds exceptional internal and external Guest Experiences. This is accomplished through in Store entertainment, Guest Engagement and building an emotional connection to the brand.
• Supports Disney Store Mission, "Creating Magical Moments for Guests of all Ages", through inspiring communication, integrity and passion for the Brand.
• Holds self and others accountable to high performance standards while providing Guest with memorable experiences
• Strengthens others through consistent coaching and feedback while driving productivity and morale of the team
• Considers impact of actions on individual, team and the organization.
• Supports and participates in initiatives that give back to the community to promote the Disney brand
• Works in collaboration with Team to leverage synergy opportunities across functions and businesses
• Supports strategy as developed and helps to translate into specific priorities, objectives and action plans
• Understands and drives appropriate metrics to assess business performance - Mystery Shop Score, Sales Equations (sales and KPIs) and Controllable Expenses (shrink and payroll)
• Partners with Store Leadership Team to ensure Store is open and closed in compliance with company policy
• Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct
• Ability to communicate effectively with all levels, even under pressure
• Demonstrate ability to give basic direction and feedback to Cast Members
• Attention to detail and ability to prioritize Guests and tasks
• Proven ability to create a positive work environment
• Ability to listen to feedback and take constructive action
• Must maintain a professional appearance and adhere to Disney Store grooming guidelines

Basic Qualifications

• Job may require lifting boxes that weigh up to 45 lbs. and climbing a ladder.
• Must have open availability.
• Able to work a flexible schedule that meets the needs of the business, including overnights, evenings, holidays, weekends and call-in shifts.
• Must be able to submit verification of legal right to work in the United States.
• Must be at least 18 years of age.

Preferred Qualifications

• Previous experience in specialty retail
• Ability to speak fluently in another language in addition to English
• Comfortable storytelling in front of large groups of people

Required Education

• High School Diploma or equivalent

Additional Information

This position is with Disney Stores USA, LLC. This position is with Disney Store Puerto Rico, LLC.