DISNEY STORE: KEY HOLDER CAST MEMBER (FT)

Disney Live Entertainment; Branson (MO); On-site; USD 24,000 - 36,000; Full time

Job summary

Disney Stores USA, LLC is hiring a Key Holder Cast Member in Branson, MO. This full-time, non-exempt role supports the Store Leadership Team in day-to-day operations to deliver The Best Retail Experience in the World for Guests both internal and external.

The position requires the ability to coach Cast Members, maintain visual standards, and comply with store policies, with a flexible schedule including overnights, evenings, weekends, and holidays.

Qualifications

• Open availability to work flexible schedule including overnights, evenings, holidays, weekends and call-in shifts.
• Ability to lift up to 45 lbs and climb a ladder.
• Must be able to submit verification of legal right to work in the United States.
• Must be at least 18 years of age.

Responsibilities

• Lead on Duty to coach and motivate Cast Members and uphold exceptional Guest Experiences.
• Maintain Store visual standards and comply with policies and procedures.
• Support and participate in community initiatives and drive a positive team morale.
• Collaborate with Store Leadership to ensure the store open/close in compliance with policy.

Skills

Open availability

Customer service

Education

High School Diploma or equivalent

Job description

Job Summary

Disney store and DisneyStore.com are the retail merchandising arms of Disney Parks, Experiences and Products, the business segment of The Walt Disney Company (NYSE:DIS) and its affiliates that extends The Walt Disney Company\'s brands to merchandise. Disney store and DisneyStore.com is owned and operated by Disney in North America, Europe, Japan and China. Disney store and DisneyStore.com carry high-quality products and books, including exclusive product lines that support and promote key entertainment initiatives and characters from Disney, Pixar, Star Wars, Marvel and National Geographic. DisneyStore.com is the U.S. ecommerce destination for guests of all ages, offering a curated selection of products, global collections and collaborations from Disney and licensees, including trend fashion and accessories, toys, home and collectibles. Disney store and DisneyStore.com offer magical shopping experiences that can only be delivered by Disney, one of the world\'s largest and most successful entertainment companies. There are currently Disney store locations in North America, Japan, China and Europe, plus online stores www.disneystore.co.uk, www.disneystore.de, www.disneystore.es, www.disneystore.fr, www.disneystore.it, and store.disney.co.jp. For more information, please follow us at: www.facebook.com/DisneyStore, www.instagram.com/DisneyStore and www.twitter.com/DisneyStore

Responsibilities

The Key Holder Cast Member supports the Store Leadership Team by participating in the day-to-day operations of the Store ensuring that the Guest, both internal and external, has "The Best Retail Experience in the World". This is done through consistent exceptional Guest Experience, development of the Cast, maintenance of Store visual standards as well as compliance with established policies and procedures. This is a full-time, non-exempt position.

Serves as Leader on Duty to coach and motivate Cast Members while upholding a culture that builds exceptional internal and external Guest Experiences. This is accomplished through in Store entertainment, Guest Engagement and building an emotional connection to the brand.

Supports Disney Store Mission, "Creating Magical Moments for Guests of all Ages", through inspiring communication, integrity and passion for the Brand.

Holds self and others accountable to high performance standards while providing Guest with memorable experiences

Strengthens others through consistent coaching and feedback while driving productivity and morale of the team

Considers impact of actions on individual, team and the organization.

Supports and participates in initiatives that give back to the community to promote the Disney brand

Works in collaboration with Team to leverage synergy opportunities across functions and businesses

Supports strategy as developed and helps to translate into specific priorities, objectives and action plans

Understands and drives appropriate metrics to assess business performance - Mystery Shop Score, Sales Equations (sales and KPIs) and Controllable Expenses (shrink and payroll)

Partners with Store Leadership Team to ensure Store is open and closed in compliance with company policy

Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct

Ability to communicate effectively with all levels, even under pressure

Demonstrate ability to give basic direction and feedback to Cast Members

Attention to detail and ability to prioritize Guests and tasks

Proven ability to create a positive work environment

Ability to listen to feedback and take constructive action

Must maintain a professional appearance and adhere to Disney Store grooming guidelines

Basic Qualifications

Job may require lifting boxes that weigh up to 45 lbs. and climbing a ladder.

Must have open availability.

Able to work a flexible schedule that meets the needs of the business, including overnights, evenings, holidays, weekends and call-in shifts.

Must be able to submit verification of legal right to work in the United States.

Must be at least 18 years of age.

Preferred Qualifications

Previous experience in specialty retail

Ability to speak fluently in another language in addition to English

Comfortable storytelling in front of large groups of people

Required Education

High School Diploma or equivalent

Additional Information

This position is with Disney Stores USA, LLC. This position is with Disney Store Puerto Rico, LLC.