Discharge Planning Specialist — Patient Experience

University of Southern California; Glendale (CA); On-site; USD 34,000 - 55,000; Full time

Job summary

University of Southern California (USC) Verdugo Hills Hospital is seeking an experienced administrative professional to support the Case Management team, facilitating discharge planning and ensuring effective communication with patients and families. The role includes post-discharge follow-up to verify post-acute services are arranged and patient satisfaction with the discharge process.

The position requires a high school diploma or equivalent, with four years of secretarial experience, strong

Qualifications

• Minimum of four years secretarial experience.
• Typing 40-55 WPM.
• Good organizational and customer service skills.

Responsibilities

• Provides department support for the Case Management team to facilitate discharge planning.
• Ensures discharge plans are communicated to patients and families.
• Follows up post discharge to confirm post-acute services are provided as ordered.

Skills

Secretarial experience

Typing 40-55 WPM

Customer service

Data entry

Education

High school diploma or equivalent

Some college/business education

LVN preferred

Tools

Windows

Microsoft Office

Job description

University of Southern California (USC) Verdugo Hills Hospital is seeking an experienced administrative professional to support the Case Management team, facilitating discharge planning and ensuring effective communication with patients and families. The role includes post-discharge follow-up to verify post-acute services are arranged and patient satisfaction with the discharge process.

The position requires a high school diploma or equivalent, with four years of secretarial experience, strong