Discharge Planning Assistant — Care Coordination

Willapa Harbor Hospital; United States; On-site; USD 34,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b Retirement

Job summary

Willapa Harbor Hospital is seeking a discharge planner assistant to help arrange needed services for patient discharge and to coordinate social services referrals, promoting timely and coordinated care.

The role includes securing insurance authorizations, entering charges, and supporting communication among patients, families, and providers while maintaining confidentiality and data accuracy.

Qualifications

• High School diploma or equivalent.
• Must be Washington State Nursing Assistant Certified (NAC).
• Current BLS certification is required.
• Experience in healthcare field and medical terminology preferred.
• Experience as discharge planner or in mental health/social service field preferred.

Responsibilities

• Participates in morning rounds with physician, nursing staff, and discharge planner to determine if discharge services are needed.
• Coordinate referrals and resources to physicians, nursing staff, patients, and families as requested.
• Demonstrates knowledge of referral resources within the service area.
• Obtain written authorizations for release of information for discharge planning referrals.
• Obtain insurance authorizations for all inpatients, outpatients, and observation patients.
• Call/navigate insurance websites for authorization requirements.
• Provide relevant patient health information to insurance carriers to facilitate authorization.
• Follow up on insurance denials of coverage determinations with DP RN assistance.
• Communicate with insurance carriers, internal and external customers and patients via phone and electronic means.
• Assist with daily faxing and calling hospitals to promote swing bed and referrals.
• Submit last-minute requests for add-on or urgent procedures to insurance carriers for observation patients.
• Coordinate with discharge planner on plans, referrals, and related information for patients and families.
• Include family/significant others in planning activities with patient permission.
• Maintain good relationships with referral agencies and others.
• Maintain patient dignity and confidentiality; act as patient advocate.
• Assist with keeping Allevant dashboard and task matrix updated.
• Respond to crises and emergencies with emotional support for patients, family and staff within scope of practice.

Education

High School diploma or equivalent

Washington State Nursing Assistant Certified

Current BLS certification

Job description

Willapa Harbor Hospital is seeking a discharge planner assistant to help arrange needed services for patient discharge and to coordinate social services referrals, promoting timely and coordinated care.

The role includes securing insurance authorizations, entering charges, and supporting communication among patients, families, and providers while maintaining confidentiality and data accuracy.