Discharge Planner Assistant

Willapa Harbor Hospital; United States; On-site; USD 34,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b Retirement

Job summary

Willapa Harbor Hospital is seeking a discharge planner assistant to help arrange needed services for patient discharge and to coordinate social services referrals, promoting timely and coordinated care.

The role includes securing insurance authorizations, entering charges, and supporting communication among patients, families, and providers while maintaining confidentiality and data accuracy.

Qualifications

• High School diploma or equivalent.
• Must be Washington State Nursing Assistant Certified (NAC).
• Current BLS certification is required.
• Experience in healthcare field and medical terminology preferred.
• Experience as discharge planner or in mental health/social service field preferred.

Responsibilities

• Participates in morning rounds with physician, nursing staff, and discharge planner to determine if discharge services are needed.
• Coordinate referrals and resources to physicians, nursing staff, patients, and families as requested.
• Demonstrates knowledge of referral resources within the service area.
• Obtain written authorizations for release of information for discharge planning referrals.
• Obtain insurance authorizations for all inpatients, outpatients, and observation patients.
• Call/navigate insurance websites for authorization requirements.
• Provide relevant patient health information to insurance carriers to facilitate authorization.
• Follow up on insurance denials of coverage determinations with DP RN assistance.
• Communicate with insurance carriers, internal and external customers and patients via phone and electronic means.
• Assist with daily faxing and calling hospitals to promote swing bed and referrals.
• Submit last-minute requests for add-on or urgent procedures to insurance carriers for observation patients.
• Coordinate with discharge planner on plans, referrals, and related information for patients and families.
• Include family/significant others in planning activities with patient permission.
• Maintain good relationships with referral agencies and others.
• Maintain patient dignity and confidentiality; act as patient advocate.
• Assist with keeping Allevant dashboard and task matrix updated.
• Respond to crises and emergencies with emotional support for patients, family and staff within scope of practice.

Education

High School diploma or equivalent

Washington State Nursing Assistant Certified

Current BLS certification

Job description

Pay

According to the Union Contract $24.42 - $39.29 BOE

Benefits

• Medical, Dental, Vision, & 403b Retirement

Schedule

Monday - Friday 6:30 AM 0 3:00 PM, possible weekends & holidays

Description

The Discharge planner assistant will assist with arranging required services for appropriate care of patient on discharge. She/he assists patients and their families with appropriate social service referrals to promote continuity of care and a timely discharge. This position is also responsible for assisting in assuring timely authorizations from insurance carriers to optimize Willapa Harbor Hospital revenue. This position is responsible for entering charges into the charging system to include ED services, IV therapy, and Observation charges. She/he will need to be able to problem solve and interpret data from other departments following WHH policies. The discharge planner assistant documents all interactions to promote communication and continuity of patient care.

Responsibilities

• Participates in morning rounds with physician, nursing staff, & discharge planner for information if discharge services will be needed.
• At the request of the discharge planner, the assistant can help coordinate referrals and resources to physicians, nursing staff, patients, and their families.
• Demonstrates knowledge of referral resources within our service area.
• Obtains written authorizations for release of information in the interest of discharge planning referrals.
• Obtains insurance authorizations for all healthcare plans for all inpatients, outpatients, and observation patients.
• Call/navigate insurance websites for authorization requirements.
• Provides relevant patient health information to insurance carriers required to facilitate authorization of requested exams/procedures.
• Follows up on insurance denial of coverage determinations, notifying provider and patient, when appropriate with DP RN assistance.
• Communicates timely with insurance carriers, internal and external customers and patients via phone and electronically.
• Assists in daily faxing & calling hospitals to promote swing bed and get referrals.
• Submits last minute requests for add-on or urgent procedures to appropriate insurance carriers for all observation patients.
• Coordinates with Discharge planner on plans, referrals, and other related information for patients, families nursing staff, physicians, and others with a need to know.
• Includes family/significant others in planning activities with patients permission.
• Maintains good working relationships with referral agencies and others.
• Maintains the dignity and confidentiality of the patient; serves as a patient advocate.
• Assists with keeping the Allevant dashboard and task matrix updated.
• Responds to crisis and emergency situations with emotional support for patients, family and staff within scope of practice.
• Enters all patient charges to include ED services, IV Therapy, and Observation charges.
• Demonstrates flexibility as patient needs change.
• Demonstrates appropriate judgment and decision-making skills.
• Participates in community committees, meetings, or groups related to patient health and welfare.

Qualifications

• High School graduate or equivalent
• Must be Washington State Nursing Assistant Certified.
• Experience in healthcare field and medical terminology preferred
• Must have a current BLS certification
• Experience as a discharge planner or in mental health/social service field preferred