Discharge Planner/Case Manager

Aurora Behavioral Health System - Tempe; Glendale (AZ); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Professional development assistance

Vision insurance

Job summary

Aurora Behavioral Health System West in Glendale, AZ seeks an experienced Discharge Planner to coordinate patient discharge plans and connect with outpatient providers. This role supports a wide range of psychiatric care for adolescents and adults.

You will document engagements, schedule follow-ups, and work with the treatment team to ensure safe, timely transitions to PHP/IOP when appropriate. A strong focus on communication and community resources is essential.

Qualifications

• 2 years of case management experience.
• 2 years of behavioral health experience preferred.
• Excellent customer service skills required.
• Ability to multitask in fast-paced environment.
• Must be able to pass a drug screen (safety sensitive).
• Must be eligible for fingerprint clearance card.

Responsibilities

• Participates as a member of a multi-disciplinary team to address discharge plan concerns.
• Documents every engagement with patient and care team.
• Coordinates staffing and discharge services for Aurora and clinic teams.
• Manages discharge plans and communicates with external agencies.
• Schedules follow-up appointments and submits referrals to appropriate facilities.
• Supports patient transitions to PHP or IOP when clinically appropriate.
• Schedules family sessions and outpatient treatment team meetings.
• Develops individualized discharge plans using information from the treatment team and records.
• Identifies and coordinates with family or community resources for aftercare.
• Maintains timely, accurate documentation in the medical record.
• Maintains relationships with internal and external customers.
• Assists in resolving utilization review issues.

Skills

Case management

Behavioral health

Customer service

Multitasking

Education

Bachelor's degree preferred

Job description

Come join our team of professionals at Aurora Behavioral Health System West. This 100-bed, free-standing psychiatric inpatient hospital and outpatient program located in Glendale, Arizona is looking for an experienced Discharge Planner. Our psychiatric facility is licensed to treat adolescents and adults for a wide range of psychiatric conditions and chemical dependency.

The mission of Aurora Behavioral Health is to serve as a community resource providing a safe, ethical and high-quality mental health and addictive medicine treatment to individuals and families in need. We provide a continuum of services that allow for individualized treatment at the most appropriate level of care in the least restrictive and most confidential environment. We commit to utilize best practices to increase the maximum treatment benefit and good outcomes and stay at a continued state of readiness for the next patient. We incorporate all spiritual and cultural beliefs of the communities we serve.

The basic purpose of this position is to provide quality case management and coordinate care for discharging patients. This includes working directly with outpatient providers, programs, and agencies to assist patients in the development of an appropriate discharge plan.

#INDLOW

Responsibilities Include

• Participates as a member of a multi-disciplinary team by collaboratively engaging with the clinical team regarding concerns or barriers to discharge plan.
• Responsible for documenting each engagement with the patient and anyone involved in the patient's care.
• Coordinates patient's staffing for Aurora and clinic treatment teams by providing resources and discharge service solutions.
• Manages assigned discharging patients with appropriate discharge plans in place and communicate discharge plans to external agencies.
• Schedules follow up appointments and submit referrals to appropriate level of care facilities.
• Assists with the process to have the patient step down to PHP or IOP upon discharge.
• Scheduling family sessions, CFT's, and or outpatient treatment team meetings with assigned clinics and confirm a safe discharge.
• Develops and coordinates an individualized discharge plan for the patient by utilizing treatment team and chart information to determine the patient's aftercare needs.
• Identifies and contacts family or community resources such as, group homes, or mental health practitioners to meet patient's aftercare needs.
• Timely and accurate documentation of treatment provided to patient in medical record.
• Maintains effective working relationships and communications with internal and external customers.
• Assists in finding solutions to utilization review problems.

Requirements

• 2 years of case management experience
• 2 years of behavioral health experience
• Excellent customer service skills
• Must be able to multitask in a fast-paced environment
• Must be able to pass a drug screen this is a safety sensitive position
• Must be able to obtain a fingerprint clearance card

Job Type: Full-time

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule

• 8-hour shift
• Monday to Friday

Education

• Bachelor's preferred

Experience

• Behavioral health: 2 years (Preferred)
• Case management: 2 years (Preferred)

Work Location: In person

• Must be able to pass a drug screen and physical
• Must be eligible for a fingerprint clearance card