Discharge Planner/Case Manager

Aurora Behavioral Health System; Glendale (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Professional development assistance

Vision insurance

Job summary

Aurora Behavioral Health System West in Glendale, Arizona is seeking an experienced Discharge Planner to join our inpatient and outpatient teams. The position focuses on quality case management and coordinating patient discharges with outpatient providers, programs, and community agencies to develop tailored aftercare plans.

You will document engagements, schedule follow-ups, and ensure safe transitions to PHP/IOP or other levels of care, while maintaining accurate medical records and

Qualifications

• 2 years of case management experience.
• 2 years of behavioral health experience.
• Excellent customer service skills.
• Ability to multitask in a fast-paced environment.
• Ability to pass a drug screen (safety sensitive).
• Must obtain a fingerprint clearance card.

Responsibilities

• Collaborate with the clinical team regarding discharge plan barriers and concerns.
• Document engagements with the patient and involved parties.
• Coordinate staffing for discharge and liaise with outpatient providers and community resources.
• Manage discharge plans and communicate with external agencies.
• Schedule follow-up appointments and referrals to appropriate levels of care.
• Assist in stepping down to PHP or IOP as needed.
• Schedule family sessions and treatment team meetings to ensure safe discharge.
• Develop individualized discharge plans using treatment data and chart information.
• Identify and contact family or community resources for aftercare.
• Maintain timely, accurate documentation in the patient’s medical record.
• Maintain positive communications with internal and external customers.
• Help resolve utilization review issues.

Skills

Case management

Behavioral health

Customer service

Multitasking

Drug screen clearance

Fingerprint clearance

Education

Bachelor's preferred

Job description

Come join our team of professionals at Aurora Behavioral Health System West. This 100-bed, free-standing psychiatric inpatient hospital and outpatient program located in Glendale, Arizona is looking for an experienced Discharge Planner. Our psychiatric facility is licensed to treat adolescents and adults for a wide range of psychiatric conditions and chemical dependency.

The mission of Aurora Behavioral Health is to serve as a community resource providing a safe, ethical and high-quality mental health and addictive medicine treatment to individuals and families in need. We provide a continuum of services that allow for individualized treatment at the most appropriate level of care in the least restrictive and most confidential environment. We commit to utilize best practices to increase the maximum treatment benefit and good outcomes and stay at a continued state of readiness for the next patient. We incorporate all spiritual and cultural beliefs of the communities we serve.

The basic purpose of this position is to provide quality case management and coordinate care for discharging patients. This includes working directly with outpatient providers, programs, and agencies to assist patients in the development of an appropriate discharge plan.

Responsibilities

• Participates as a member of a multi-disciplinary team by collaboratively engaging with the clinical team regarding concerns or barriers to discharge plan.
• Responsible for documenting each engagement with the patient and anyone involved in the patient's care.
• Coordinates patient's staffing for Aurora and clinic treatment teams by providing resources and discharge service solutions.
• Manages assigned discharging patients with appropriate discharge plans in place and communicate discharge plans to external agencies.
• Schedules follow up appointments and submit referrals to appropriate level of care facilities.
• Assists with the process to have the patient step down to PHP or IOP upon discharge.
• Scheduling family sessions, CFT's, and or outpatient treatment team meetings with assigned clinics and confirm a safe discharge.
• Develops and coordinates an individualized discharge plan for the patient by utilizing treatment team and chart information to determine the patient's aftercare needs.
• Identifies and contacts family or community resources such as, group homes, or mental health practitioners to meet patient's aftercare needs.
• Timely and accurate documentation of treatment provided to patient in medical record.
• Maintains effective working relationships and communications with internal and external customers.
• Assists in finding solutions to utilization review problems.

Requirements

• 2 years of case management experience
• 2 years of behavioral health experience
• Excellent customer service skills
• Must be able to multitask in a fast-paced environment
• Must be able to pass a drug screen this is a safety sensitive position
• Must be able to obtain a fingerprint clearance card

Job Type: Full-time

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule

• 8-hour shift
• Monday to Friday

Education

• Bachelor's preferred

Experience

• Behavioral health: 2 years (Preferred)
• Case management: 2 years (Preferred)

Work Location: In person

• Must be able to pass a drug screen and physical
• Must be eligible for a fingerprint clearance card