Discharge Experience Specialist

Keck Medicine of USC; Glendale (CA); On-site; USD 34,000 - 55,000; Full time

Job summary

Keck Medicine of USC is seeking a patient-centered support role to assist the Case Management team with discharge planning and throughputs. The position interfaces with Case Managers and Assistants to convey discharge plans to patients and families, enhancing the patient experience during discharge.

Post-discharge follow-up ensures services are in place and patient satisfaction is maintained. Requirements include a high school diploma or equivalent, with some college or business education in

Qualifications

• High school diploma or equivalent.
• Some college and/or business education with emphasis on English.

Responsibilities

• Provide department support for the Case Management team to facilitate discharge planning.
• Work with Case Managers and Case Management Assistants to communicate discharge plans to patients and families.
• Follow up post discharge with patients to ensure post-acute services are provided as ordered and patient satisfaction is achieved.

Skills

Office Skills

Customer Service

Typing 40-55 WPM

Data Entry

Organizational Skills

Education

High school diploma or equivalent

Some college/business education with emphasis on English

Job description

Keck Medicine of USC is seeking a patient-centered support role to assist the Case Management team with discharge planning and throughputs. The position interfaces with Case Managers and Assistants to convey discharge plans to patients and families, enhancing the patient experience during discharge.

Post-discharge follow-up ensures services are in place and patient satisfaction is maintained. Requirements include a high school diploma or equivalent, with some college or business education in