Discharge & Care Coordination Specialist

Advocate Health Care; Park Ridge (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Lutheran General Hospital in Chicago's North and Northwest suburbs is seeking an administrative assistant to support discharge planning and Medicare-related communications in a busy hospital setting.

This full-time role requires a high school diploma, 2–3 years of health-care clerical experience, Microsoft Office proficiency, and strong communication skills to handle calls and coordinate with care teams. Experience with patient records and documentation is valued.

Qualifications

• H.S. diploma or equivalent.
• 2-3 years clerical experience in a health care setting.
• Ability to use Microsoft Office.
• Ability to handle difficult calls and maintain professional conduct.
• Good communication skills.

Responsibilities

• Schedule: Full time Tuesday - Saturday, 8:00AM-4:30PM.
• Coordinates Medicare-related communication by delivering and documenting Important Message (IM) and Code 44 letters, obtaining required signatures, and supporting appeals processes.
• Monitors voicemails and ensures timely follow-up.
• Supports discharge planning by coordinating with vendors, identifying appropriate post-care services (e.g., home health, nursing facilities, hospice), verifying benefits, and communicating updates to care teams.
• Maintains department operations by updating discharge-related systems, compiling reports and statistics, managing supplies, and providing clerical support such as meeting minutes and general administrative tasks.

Skills

Communication skills

Handling difficult calls

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Advocate Lutheran General Hospital in Chicago's North and Northwest suburbs is seeking an administrative assistant to support discharge planning and Medicare-related communications in a busy hospital setting.

This full-time role requires a high school diploma, 2–3 years of health-care clerical experience, Microsoft Office proficiency, and strong communication skills to handle calls and coordinate with care teams. Experience with patient records and documentation is valued.