Case Management Assistant

Advocate Health Care; Park Ridge (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Lutheran General Hospital in Chicago's North and Northwest suburbs is seeking an administrative assistant to support discharge planning and Medicare-related communications in a busy hospital setting.

This full-time role requires a high school diploma, 2–3 years of health-care clerical experience, Microsoft Office proficiency, and strong communication skills to handle calls and coordinate with care teams. Experience with patient records and documentation is valued.

Qualifications

• H.S. diploma or equivalent.
• 2-3 years clerical experience in a health care setting.
• Ability to use Microsoft Office.
• Ability to handle difficult calls and maintain professional conduct.
• Good communication skills.

Responsibilities

• Schedule: Full time Tuesday - Saturday, 8:00AM-4:30PM.
• Coordinates Medicare-related communication by delivering and documenting Important Message (IM) and Code 44 letters, obtaining required signatures, and supporting appeals processes.
• Monitors voicemails and ensures timely follow-up.
• Supports discharge planning by coordinating with vendors, identifying appropriate post-care services (e.g., home health, nursing facilities, hospice), verifying benefits, and communicating updates to care teams.
• Maintains department operations by updating discharge-related systems, compiling reports and statistics, managing supplies, and providing clerical support such as meeting minutes and general administrative tasks.

Skills

Communication skills

Handling difficult calls

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Where You Will Work

Advocate Lutheran General Hospital is a leading health care provider in Chicago's North and Northwest suburbs, offering a Level I Trauma Center, access to national clinical trials and advanced medical treatment in cardiology, cancer, neurosciences, orthopedics and women's health. Named among the nation's best hospitals by Newsweek and U.S. News & World Report, the hospital is on the leading edge of research and technology and is nationally accredited for its diagnostic and breast imaging services. Lutheran General has an 8,000- square-foot simulation training center and is a leader in graduate medical education, training nearly 1,000 students and 330 residents and fellows across 18 specialties each year. Located on the campus is Advocate Children's Hospital, one of the largest providers of pediatric services in the state and nation.

Degrees/Experience/Skills

We're Looking For:

• H.S. diploma or equivalent
• 2-3 years clerical experience in a health care setting
• Ability to use Microsoft Office
• Ability to handle difficult calls and maintain professional conduct
• Good communication skills

What You'll Do

Schedule: Full time Tuesday - Saturday, 8:00AM-4:30PM.

Coordinates Medicare-related communication by delivering and documenting Important Message (IM) and Code 44 letters, obtaining required signatures, and supporting appeals processes. Monitors voicemails and ensures timely follow-up.

Supports discharge planning by coordinating with vendors, identifying appropriate post-care services (e.g., home health, nursing facilities, hospice), verifying benefits, and communicating updates to care teams.

Maintains department operations by updating discharge-related systems, compiling reports and statistics, managing supplies, and providing clerical support such as meeting minutes and general administrative tasks.

Your feedback matters.

Every teammate's voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements And Working Conditions

• Must be able to sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift.
• Must operate all equipment necessary to perform the duties of the job.
• Must be able to continuously use a keyboard.
• Must have functional speech, vision, and hearing.
• Must be able to concentrate on minute detail with frequent interruptions.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.