Disaster Restoration Sales & Client Relations Specialist

IICRC; Indianapolis, Northern (IN, KY); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Bonus program

Training & development

401(k)

Free uniforms

Paid time off

Job summary

IICRC in Indianapolis seeks a results-driven sales professional who manages relationships with current customers and referral sources while prospecting for new revenue opportunities. You will contact customers before and after service, develop new leads, and build strong relationships with insurance agents and adjusters while continually refining sales techniques across multiple verticals.

Responsibilities include maintaining key referral relationships, preparing client-facing documentation, and

Qualifications

• High school graduate; college degree preferred.
• 1-2 years experience in the Disaster Restoration field; IICRC Certifications preferred.
• 6-12 months of sales experience or prior sales training is highly desired, but not required.
• Valid Driver's License and satisfactory driving record
• Good verbal and written communication skills
• Good customer service skills
• Highly motivated, strong work ethic and enjoy the selling process
• Build rapport easily and establish trust, leading to lasting customer relationships
• Can effectively present information to customers one-on-one and in small groups
• Has a good aptitude for basic math-- necessary for doing calculations related to the sales process
• Local and regional travel may be required for trade shows, training, networking events and for selling services immediately after catastrophic events
• Some work required outside of traditional working hours to network and represent the company at business social events
• Skilled using social media and other web-based sales tools

Responsibilities

• Contacts customers before and after service is performed to ensure satisfaction and develop additional prospects
• Prospects and develops new sales leads in assigned verticals
• Create, manage, and maintain key relationships with insurance agents, adjusters’ other key relationships
• Continually builds product knowledge and refines sales techniques for specific relationship types and verticals
• Prepares documents for job file reviews with current and prospective clients
• Documents and reports on key referral-source relationships weekly and monthly
• Participates in collections efforts with non-residential customers when necessary
• Resolves issues with customers

Skills

Communication skills

Customer service

Sales aptitude

Relationship building

Presentation skills

Math aptitude

Social media tools

Time flexibility

Travel willingness

Education

High school diploma

College degree preferred

IICRC Certification preferred

Tools

Social media

Web-based sales tools

Job description

IICRC in Indianapolis seeks a results-driven sales professional who manages relationships with current customers and referral sources while prospecting for new revenue opportunities. You will contact customers before and after service, develop new leads, and build strong relationships with insurance agents and adjusters while continually refining sales techniques across multiple verticals.

Responsibilities include maintaining key referral relationships, preparing client-facing documentation, and