Disaster Restoration Crew Lead

Servpro Industries, Inc.; Chantilly (VA); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Paid Holidays

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k) matching

Dental insurance

Job summary

SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities is expanding our local team in the Chesapeake, Newport News and Arlington area. The Crew Chief coordinates restoration projects, supervises technicians, and ensures a positive customer experience on every job.

We offer a safety‑focused, team‑oriented environment with ongoing training, competitive benefits, and opportunities for advancement. A valid driver’s license is required and at least 1 year in cleaning/restoration is expected.

Qualifications

• Valid driver's license required.
• High school diploma or GED preferred.
• At least 1 year of experience in cleaning/restoration/construction.
• IICRC certification a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.
• Follow OSHA guidelines for job safety.
• Coach and train restoration technicians.

Skills

Communication skills

Team leadership

Safety awareness

Customer service

Education

High school diploma/GED

IICRC certification

Job description

SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities is expanding our local team in the Chesapeake, Newport News and Arlington area. The Crew Chief coordinates restoration projects, supervises technicians, and ensures a positive customer experience on every job.

We offer a safety‑focused, team‑oriented environment with ongoing training, competitive benefits, and opportunities for advancement. A valid driver’s license is required and at least 1 year in cleaning/restoration is expected.