Disaster Relief Call Center Representative

Mass Markets; Los Angeles (CA); Remote; USD 30,000 - 40,000; Full time

Job summary

An innovative company is seeking motivated individuals to join their team as Disaster Relief Call Center Representatives. This remote role provides an opportunity to assist customers during critical times, offering support and solutions to enhance their experience. Ideal candidates will possess strong communication skills and a dedication to customer service, thriving in a fast-paced environment. With competitive pay and a commitment to employee growth, this position offers a chance to make a meaningful impact while working from home. Join a team that values empathy and teamwork in the face of challenges.

Benefits

Paid time off

Health coverage

Retirement plans

Incentives

Opportunities for career growth

Qualifications

• Must be 18 years or older with a high school diploma.
• Excellent communication and customer service skills are essential.

Responsibilities

• Assist customers with service inquiries and improve their experience.
• Utilize service techniques and escalate issues appropriately.

Skills

Excellent communication skills

Conflict resolution skills

Problem-solving skills

Customer-oriented

Ability to multi-task

Basic knowledge of Microsoft Office

Typing speed of 20+ WPM

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Disaster Relief Call Center Representative

Join to apply for the Disaster Relief Call Center Representative role at Mass Markets.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

Candidates accepted for this role will be contacted via email and text on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered, you must complete a full application on our careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Assist customers with service inquiries
• Learn common requests and solutions
• Improve customer experience during a challenging time
• Utilize our service techniques and systems
• Escalate customer dissatisfaction appropriately

Candidate Qualifications

Ideal candidates are highly motivated, energetic, confident, and dedicated. All new employees receive world-class training.

• Must be 18 years or older
• High school diploma or equivalent
• Excellent communication skills (written and oral)
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows OS
• Reliable with good attendance and punctuality
• Ability to troubleshoot and resolve customer issues
• Conflict resolution, problem-solving, and negotiation skills
• Customer-oriented, empathetic, patient
• Ability to multi-task and self-manage
• Strong team player with a customer focus
• Comfortable in a fast-paced, changing environment

Compensation and Benefits

We offer competitive pay based on experience, along with benefits such as paid time off, health coverage, retirement plans, incentives, and opportunities for career growth. Specific benefits may vary by location.

Physical and Employment Conditions

This role is remote, requiring long periods of sitting and computer use. You must be authorized to work in your location, willing to undergo background checks and drug screening, and adhere to company policies on diversity, inclusion, and accommodation.

About MCI

MCI helps clients with CX and DX challenges through industry-leading solutions, including BPO, IT services, and staffing. Recognized as a fast-growing company, MCI operates multiple facilities across North America and beyond, employing over 10,000 professionals.

This job description provides a general overview and may be revised at any time. It is not an employment contract, and employment can be terminated by either party at any time.