Disaster Relief Call Center Representative

MCI; Mississippi; Remote; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking company as a Disaster Relief Call Center Representative, where you will play a vital role in supporting communities during challenging times. This part-time, remote position offers you the opportunity to make a real difference by assisting customers with their inquiries and providing exceptional service. Ideal candidates are energetic, empathetic, and adaptable, ready to thrive in a fast-paced environment. With competitive pay and a supportive work atmosphere, this role is perfect for those looking to contribute to a meaningful cause while developing their professional skills.

Benefits

Health benefits

Retirement plans

Disability insurance

Life insurance

Paid training

Career growth opportunities

Qualifications

• Must be 18+ years old and have a high school diploma.
• Excellent communication and typing skills required.

Responsibilities

• Assist customers with service inquiries and enhance their experience.
• Utilize service techniques and escalate customer issues appropriately.

Skills

Excellent communication skills

Typing speed of 20+ WPM

Basic knowledge of Microsoft Office and Windows

Conflict resolution skills

Problem-solving skills

Customer-oriented

Multi-tasking abilities

Team player

Education

High school diploma or equivalent

Job description

Disaster Relief Call Center Representative

Join to apply for the Disaster Relief Call Center Representative role at MCI.

Remote Work-at-Home

Part-Time

Hourly + Bonus

No Resume Required, Entry-Level

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are committed to excellence and innovation, establishing ourselves as a trusted partner in the industry.

MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates accepted for this role will be contacted via email and text on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To be considered, you must complete a full application on our careers page, including screening questions and a brief pre-employment test.

What does a Hurricane Relief Agent do?

We improve the customer experience by providing exceptional solutions to simple requests, applying customer service techniques, and learning our account management systems to help during a difficult time.

Key Responsibilities

• Assist customers with service inquiries
• Learn common requests and solutions
• Enhance the customer experience
• Utilize service techniques and systems
• Escalate customer dissatisfaction appropriately

Ideal candidates are confident, engaged, team-oriented, and positive. We value motivated, energetic, and dedicated individuals who bring enthusiasm to their work.

Qualifications

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills (written and oral)
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows
• Reliable with good attendance and punctuality
• Ability to troubleshoot and resolve customer issues
• Conflict resolution, problem-solving, negotiation skills
• Customer-oriented (empathetic, patient, responsive)
• Multi-tasking and self-management abilities
• Team player with strong interpersonal skills
• Comfortable in a fast-paced, changing environment

All employees must be authorized to work in the relevant country and willing to undergo background checks, security investigations, and drug screening as required.

Benefits and Compensation

MCI offers competitive pay, incentives, health benefits, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment. Specific benefits may vary by location.

We value diversity and are committed to an inclusive workplace free from discrimination and harassment. Reasonable accommodations are available upon request.

If you're ready to contribute to a meaningful cause and grow professionally, apply today!