Disaster Case Manager

Ccdoc; Asheville (NC); Hybrid; USD 42,000 - 56,000; Part time

Job summary

CCDOC is seeking a Disaster Case Manager to work directly with individuals and families affected by natural disasters, assessing needs, connecting them to resources, and guiding them through the recovery process as the primary contact for ensuring access to necessary assistance.

The position is limited duration and requires strong intake, advocacy, and coordination with agencies such as FEMA, housing programs, and food resources.

Qualifications

• Bachelor’s Degree from an accredited college or university preferred; additional experience beyond the required may be accepted in lieu of a college degree.
• Intermediate computer and technology skills.
• Ability to plan and organize; work and communicate effectively with staff, volunteers, clientele, and the public; promote Agency programs and provide public relations.
• Fluency in English (reading, writing and speaking); Proficiency in Spanish may be required.

Responsibilities

• Conducts intake interviews and assesses needs of program participants; provides advocacy support and liaison to community social services agencies; advises participants or makes referrals as appropriate.
• Connects individuals with appropriate recovery programs, services, and community organizations based on assessed needs (FEMA, housing grants, food banks, mental health support).
• Verifies eligibility for disaster relief programs and assists with application processes.
• Collaborates with disaster response organizations, government agencies, and community partners for coordinated service delivery.
• Provides ongoing case coordination; develops case plans and financial plans; may conduct home visits and supervise others as assigned.
• Completes reports and maintains required documentation; keeps current all program participants’ records.
• Maintains relationships with staff and external resources to coordinate services and advocacy.
• Develops collaborations with schools, parishes, community networks, and other partners.
• Participates in agency trainings, staff meetings, and events.
• Represents the program and Agency in the community; responds to inquiries and makes presentations.
• Participates in Strategic Planning and Quality Improvement processes.
• Develops and coordinates enrichment opportunities and events for program participants.

Skills

Computer skills

Communication

English fluency

Public relations

Education

Bachelor’s Degree

Job description

Description

POSITION SUMMARY: Works directly with individuals and families affected by a natural disaster, providing comprehensive case management support by assessing their needs, connecting them to available resources, and guiding them through the recovery process, and acting as a primary point of contact to ensure they receive necessary assistance to re-establish normalcy after the disaster.

This position is limited duration and intended to support short-term needs, with the duration subject to change based on organizational needs.

ESSENTIAL FUNCTIONS:

1. Conducts intake interviews and assesses needs of program participants; provides advocacy support and liaison to community social services agencies; advises program participants or makes referrals as appropriate.

2. Connects individuals with appropriate recovery programs, services, and community organizations based on their assessed needs, such as FEMA assistance, housing grants, food banks, and mental health support.

3. Verifies eligibility for various disaster relief programs and assist with application processes.

4. Works closely with other disaster response organizations, government agencies, and community partners to ensure coordinated service delivery.

5. Provides on-going case coordination; develops case plans and case financial plans; as appropriate, conducts home visits to address participant well-being; as assigned, supervises the work of others to ensure the provision of services.

6. Completes reports for all required entities; as assigned, prepares and maintains statistical records and required documentation; maintains and keeps current all program participants’ records.

7. Maintains working relationships with staff and other diocesan and external resources to coordinate services and provide advocacy as needed.

8. Develops and facilitates collaborations with schools, parishes, community networks, and other partners.

9. Participates in agency trainings, staff meetings, and events.

10. As assigned, represents the assigned program and the Agency in the community; responds to inquiries and makes presentations regarding Agency services.

11. Participates in the Agency’s Strategic Planning and Quality Improvement processes.

12. Develops and coordinates enrichment opportunities and/or events for program participants.

OTHER RESPONSIBILITIES:

1. Participates in staff meetings, staff training and development activities.

2. Prepares and maintains a reference manual for the assigned position.

3. Performs other duties as required.

Requirements

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

1. Bachelor’s Degree from an accredited college or university preferred; additional experience beyond the required may be accepted in lieu of a college degree.

2. Must have intermediate computer and technology skills.

3. Skill required to: participate in program planning and organization; work and communicate effectively with staff, volunteers, clientele, and the public; promote Agency programs and provide public relations; participate in peer review; and prepare correspondence, records and reports.

4. Position requires fluency in the English language (reading, writing and speaking). Proficiency in Spanish may be required.

WORKING ENVIRONMENT

Responsibilities of the Disaster Case Manager involve travel and work beyond the regularly scheduled workday.