DCM Case Manager - Austin (On-Site)

Endeavors Inc.; Austin (TX); Presencial; USD 42 000 - 56 000; Tempo integral

Resumo da oferta

Endeavors Inc. is seeking a Disaster Case Manager to support individuals and families recovering from disasters. You will conduct outreach, assess needs, develop recovery plans, and connect clients with resources while ensuring timely, empathetic service and thorough documentation.

The role involves coordinating with multiple stakeholders, traveling as needed, and maintaining accurate case histories. A background in behavioral sciences or social services is preferred, with bilingual

Qualificações

• Bachelor’s degree in behavioral sciences, human services, or social services or related field is preferred
• High School diploma or GED with three years of relevant experience required or highly preferred
• Bilingual English/Spanish skills are preferred

Responsabilidades

• Conduct outreach to disaster-affected clients and complete eligibility assessments and intake
• Visit homes and communities to provide ongoing support and develop recovery plans
• Help clients identify and secure benefits, resources, and social services
• Collaborate with family services, health professionals, and other stakeholders
• Maintain accurate case records and document progress using online software
• Provide regular reports to supervisors and participate in program evaluations

Descrição da oferta de emprego

Job Purpose

The Disaster Case Manager is responsible for supporting individuals and families affected by disasters in their recovery journey. This role involves conducting client outreach, assessing needs, developing recovery plans, and connecting clients to appropriate resources and services. The Disaster Case Manager ensures clients’ needs are met in a timely, efficient, and empathetic manner while maintaining accurate documentation and adhering to program requirements.

Essential Job Responsibilities

• Conduct outreach to disaster-affected clients.
• Complete eligibility assessments and the intake process.
• Conduct home and community visits to provide ongoing support.
• Collaborate with clients to develop comprehensive recovery plans addressing unmet disaster-caused needs.
• Monitor progress and assess the effectiveness of services through follow-up visits.
• Assist clients in identifying and securing available benefits, community resources, and social services.
• Act as a liaison among family services, health professionals, and other stakeholders to address client needs effectively.
• Maintain accurate and detailed records of client background, case history, and progress towards recovery goals.
• Utilize online software to document and track case information.
• Prepare reports as requested by the Case Management Supervisor or Program Manager.
• Meet regularly with the Case Management Supervisor to review caseload and receive guidance.
• Provide ongoing program evaluations and suggest improvements to enhance service delivery.
• Participate in workshops, seminars, and other educational activities to foster professional growth.
• Provide status updates and reports on assigned cases as needed.
• Perform additional duties as assigned to support the mission and goals of the program.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client firstto supportour mission to "Empower people to build better lives for themselves, their families, and their communities."

Education

Preferred: Bachelor’s degree in behavioral sciences, human services, or social services.

Required (in lieu of degree): High School diploma or GED with three (3) years of relevant experience.

Experience

• Bachelor’s degree holders: Minimum of two (2) years of experience in child welfare, emergency disaster response, and/or recovery environments. Experience working in multi-disciplinary teams to develop case plans is strongly preferred.
• High School diploma/GED holders: Relevant experience in child welfare, emergency disaster response, and/or recovery environments is required.
• Additional Skills: Bilingual communication skills (English/Spanish) are preferred.

Attendance

Must maintain regular and reliable attendance as determined by the employer’s standards.

Licenses

Driver's License with clear record required.

Other

Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Including deployment within 24 hours to disaster locations for as long as 2-4 weeks. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.