DCM Case Manager - Orlando

Endeavors; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Endeavors seeks a Disaster Case Manager to support individuals and families affected by disasters in their recovery journey. You will conduct outreach, assess needs, develop recovery plans, and connect clients to available resources and services.

The role requires documentation accuracy, adherence to program requirements, and collaboration with multidisciplinary teams. Travel, nights, weekends, and holidays may be required to meet business needs.

Qualifications

• Bachelor’s degree in behavioral sciences, human services, or social services preferred.
• High School diploma or GED with three years of relevant experience required (in lieu of degree).
• Experience in disaster-related, child welfare, or recovery environments preferred.

Responsibilities

• Conduct outreach to disaster-affected clients.
• Complete eligibility assessments and the intake process.
• Conduct home and community visits to provide ongoing support.
• Collaborate with clients to develop recovery plans addressing unmet needs.
• Monitor progress and assess service effectiveness with follow-ups.
• Assist clients in securing available benefits and community resources.
• Liaise with family services, health professionals, and stakeholders.
• Maintain accurate case histories and progress documentation.
• Document case information using online software and prepare reports.
• Regularly meet with the Case Management Supervisor to review caseload.

Skills

Outreach to disaster-affected clients

Eligibility assessment

Home and community visits

Recovery planning with clients

Documentation and record-keeping

Coordination with services and health/

Reporting and program evaluation

Professional development and workshops

Customer service excellence

Education

Bachelor’s degree in behavioral sciences/human services

HS diploma or GED with 3+ years relevant experience

Tools

Online case management software

Job description

Job Purpose

The Disaster Case Manager is responsible for supporting individuals and families affected by disasters in their recovery journey. This role involves conducting client outreach, assessing needs, developing recovery plans, and connecting clients to appropriate resources and services. The Disaster Case Manager ensures clients’ needs are met in a timely, efficient, and empathetic manner while maintaining accurate documentation and adhering to program requirements.

Job Purpose

The Disaster Case Manager is responsible for supporting individuals and families affected by disasters in their recovery journey. This role involves conducting client outreach, assessing needs, developing recovery plans, and connecting clients to appropriate resources and services. The Disaster Case Manager ensures clients’ needs are met in a timely, efficient, and empathetic manner while maintaining accurate documentation and adhering to program requirements.

Qualifications

ESSENTIAL JOB RESPONSIBILITIES:

• Conduct outreach to disaster-affected clients.
• Complete eligibility assessments and the intake process.
• Conduct home and community visits to provide ongoing support.
• Collaborate with clients to develop comprehensive recovery plans addressing unmet disaster-caused needs.
• Monitor progress and assess the effectiveness of services through follow-up visits.
• Assist clients in identifying and securing available benefits, community resources, and social services.
• Act as a liaison among family services, health professionals, and other stakeholders to address client needs effectively.
• Maintain accurate and detailed records of client background, case history, and progress towards recovery goals.
• Utilize online software to document and track case information.
• Prepare reports as requested by the Case Management Supervisor or Program Manager.
• Meet regularly with the Case Management Supervisor to review caseload and receive guidance.
• Provide ongoing program evaluations and suggest improvements to enhance service delivery.
• Participate in workshops, seminars, and other educational activities to foster professional growth.
• Provide status updates and reports on assigned cases as needed.
• Perform additional duties as assigned to support the mission and goals of the program.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."
• ESSENTIAL QUALIFICATIONS:

Education

• Preferred: Bachelor’s degree in behavioral sciences, human services, or social services.
• Required (in lieu of degree): High School diploma or GED with three (3) years of relevant experience.

Experience

• Bachelor’s degree holders: Minimum of two (2) years of experience in child welfare, emergency disaster response, and/or recovery environments. Experience working in multi-disciplinary teams to develop case plans is strongly preferred.
• High School diploma/GED holders: Relevant experience in child welfare, emergency disaster response, and/or recovery environments is required.
• Additional Skills: Bilingual communication skills (English/Spanish) are preferred.

ATTENDANCE:

Must maintain regular and reliable attendance as determined by the employer’s standards.

LICENSES:

Driver's License with clear record required.

OTHER:

Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Including deployment within 24 hours to disaster locations for as long as 2-4 weeks. Must be available and willing to work nights, weekends and holidays as required to meet business needs Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [e-mail] or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at [e-mail]. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.