Disaster Assistance Lead — Remote-Ready Hotline & Oversight

Texas Health and Human Services; Austin (TX); On-site; USD 33,000 - 49,000; Full time

Benefits offered by this job

Full State of Texas benefits

100% paid employee health insurance

Defined benefit pension plan

Generous time-off policy

Career advancement opportunities

Job summary

Texas Health and Human Services is seeking a Human Services Specialist III – Disaster Assistance Lead in Austin, TX. This full-time temporary position requires a high school diploma and involves responsibilities such as responding to inquiries, overseeing staff, and verifying client eligibility. Applicants should have experience in a customer service role and must pass a FEMA background check. The agency provides comprehensive benefits including health insurance and a pension plan.

Qualifications

• Experience with Windows-based software preferred.
• Previous experience with the Individuals and Households Program (IHP) preferred.
• Previous supervisory experience in a customer-service related field preferred.
• FEMA background check and suitability determination required.
• Ability to work extended shifts during high-volume disaster response.

Responsibilities

• Provide and verify information, respond to inquiries, resolve complaints.
• Respond to statewide inquiries using the State Disaster Assistance Help Line.
• Oversee staff or projects for successful execution.
• Gather and verify necessary client information for eligibility.
• Analyze hotline calls and case records for compliance assessment.
• Conduct interviews with clients to collect eligibility information.
• Document case records using automated equipment.
• Explain program services to clients and make referrals.

Skills

Skills in interviewing techniques

Public communication

Written communication

Mathematical computations

Education

High school graduate or equivalent

Tools

Windows-based software

Job description

Texas Health and Human Services is seeking a Human Services Specialist III – Disaster Assistance Lead in Austin, TX. This full-time temporary position requires a high school diploma and involves responsibilities such as responding to inquiries, overseeing staff, and verifying client eligibility. Applicants should have experience in a customer service role and must pass a FEMA background check. The agency provides comprehensive benefits including health insurance and a pension plan.