Disaster Recovery Case Manager II

Texas Health and Human Services; Austin (TX); Hybrid; USD 31,471 - 46,312; Full time

Benefits offered by this job

Comprehensive benefits package

Employee health insurance

Defined benefit pension plan

Job summary

A state health agency based in Austin is seeking a Disaster Assistance Specialist II to manage case applications for disaster assistance grants. The role involves both public interaction and operational tasks, requiring a strong grasp of federal guidelines. Candidates should possess at least one year of customer service experience, be high school graduates, and have working knowledge of office software. Full-time and eligible for telework, the position is a great opportunity for those looking to make a real impact.

Qualifications

• One year of customer service experience with public contact.
• Experience interviewing clients and gathering personal information preferred.
• Familiarity with Windows-based software preferred.

Responsibilities

• Respond to inquiries about disaster assistance grants.
• Verify case information and issue FEMA disaster assistance grants.
• Conduct interviews with applicants to gather and verify information.

Skills

Data entry and office software skills

Public interaction

Mathematical computations

Education

High School graduate or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

A state health agency based in Austin is seeking a Disaster Assistance Specialist II to manage case applications for disaster assistance grants. The role involves both public interaction and operational tasks, requiring a strong grasp of federal guidelines. Candidates should possess at least one year of customer service experience, be high school graduates, and have working knowledge of office software. Full-time and eligible for telework, the position is a great opportunity for those looking to make a real impact.