Disability Services Operations Coordinator II

Rochester Institute of Technology; United States; On-site; USD 25,000 - 39,000; Full time

Job summary

Rochester Institute of Technology’s Disability Services Office is seeking a versatile Support Coordinator to aid daily operations in the Disability Services Office and Testing Center. The role provides high‑level administrative, budgetary, and customer service support to facilitate accommodations and accessibility services that drive student success.

Responsibilities include managing inquiries, scheduling for leadership, budgeting tasks in Oracle, and maintaining confidential records per FERPA

Qualifications

• Associate's degree in a related field.
• 3 years of relevant experience.
• Equivalent combination of experience and education may be considered.

Responsibilities

• Manage the DSO and Testing Center inboxes and phone lines with accurate case notes and records.
• Coordinate calendars and scheduling for the Director and Associate Director.
• Respond to and resolve complex customer service inquiries escalated from student employees.
• Support outreach initiatives and communication efforts for prospective and current students seeking accommodation services.
• Coordinate events, workshops, and outreach activities, including campus tabling and engagement events.
• Oversee office operations, including purchasing and inventory management of supplies.

Skills

Administrative processes

HR practices

Scheduling

Invoices & expenses

Confidentiality

Education

Associate's degree in related field

Tools

Oracle

Job description

Rochester Institute of Technology’s Disability Services Office is seeking a versatile Support Coordinator to aid daily operations in the Disability Services Office and Testing Center. The role provides high‑level administrative, budgetary, and customer service support to facilitate accommodations and accessibility services that drive student success.

Responsibilities include managing inquiries, scheduling for leadership, budgeting tasks in Oracle, and maintaining confidential records per FERPA