DISABILITY SERVICES COORD SR

SPEROS; Tampa, Northern (FL, KY); Hybrid; USD 28,000 - 41,000; Full time

Job summary

Moffitt Cancer Center is seeking a senior administrative professional to provide oversight for disability claims and FMLA processes, ensuring HIPAA compliance and accurate documentation. The role involves coordinating with patients, providers, and Patient Relations to resolve complex issues and expedite financial assistance applications.

Candidates should have a bachelor's degree in a relevant field, strong Excel skills, and a proven ability to mentor staff, manage daily operations, and maintain

Qualifications

• Knowledge of medical terminology needed to review medical records and assess eligibility.
• Experience with electronic medical records.
• Strong problem-solving, communication, interpersonal and collaboration skills.
• Excellent written and verbal communication.

Responsibilities

• Oversee day-to-day operations including task assignments, coverage, and priorities.
• Identify best practices related to disability claims management and FMLA guidelines.
• Stay informed about HIPAA, FMLA, SSA rules.
• Maintain and update forms to improve service delivery to patients and families.
• Serve as liaison between patient, provider and Patient Relations to address escalated grievances.
• Guide staff on completing disability and FMLA claims.
• Ensure effective information flow and documentation throughout the claims process.
• Collaborate with physicians and healthcare providers to clarify medical information.
• Provide guidance to patients about rights and obligations under policies.
• Mentor and train new staff; oversee daily operations.
• Track philanthropic funds and financial assistance programs.

Skills

Medical terminology

Microsoft Excel

Problem solving

Communication skills

Team collaboration

Education

Bachelor's degree in social/behavioral, Healthcare or related field

Tools

Electronic Medical Records

Job description

Working at Moffitt

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.

Summary

• Provides administrative oversight for day-to-day operations including task assignments, coverage, and daily priorities.
• Identifies best practices related to disability claims management, FMLA guidelines, and commercial disability insurance.
• Stays abreast of industry laws and rules (HIPAA, FMLA, SSA, etc.).
• Maintains and updates forms and processes to simplify and enhance the timely delivery of service to patients and families.
• Serves as the liaison between patient, provider and Patient Relations to address and resolve escalated grievances.
• Serves as the organizational expert for patients and families, as well as faculty and staff for the processes related to the completion of commercial disability and FMLA claims.
• Functions as the key intermediary between employees and employers, ensuring seamless information flow and documentation throughout the claims process.
• Fosters effective communication and collaboration with physicians and healthcare providers to clarify medical information, obtain supplementary details, and address any discrepancies pertaining to disability claims.
• Provides comprehensive guidance and support to patients, empowering them with an understanding of their rights and obligations under FMLA and commercial disability insurance policies.
• Utilizes expertise in conflict resolution and grievance handling to effectively address and resolve patient complaints associated with the disability claims process, consistently demonstrating empathy, professionalism, and a solution-oriented mindset.
• Maintains confidential records of disability claims, ensuring uncompromising adherence to HIPAA regulations and rigorous compliance with organizational policies.
• Processes applications for financial assistance through the departmental Patient Support Fund to assist eligible patients.
• Acts as a liaison for and has oversight of the tracking and utilization of various philanthropic funds.

Minimum Required Credentials

• Bachelor's degree in social/behavioral, Healthcare, Business or related field of study.
• Minimum of two (2) years of experience working in a hospital, physician practice or other healthcare setting with a social/behavioral, business or insurance related focus.

Training Required

• Knowledge of medical terminology needed to accurately review medical record, complete claims and assess for eligibility for funding programs, and demonstrated experience with electronic medical records.
• Computer proficiency using multiple databases, with special emphasis on Microsoft Excel.
• Superior problem-solving, communication, interpersonal and collaboration skills to identify and resolve complex claims discrepancies between patient, insurance companies, employers and Moffitt physicians.
• Demonstrated ability to interpret and apply financial policies, and use sound, independent decision-making when determining eligibility for departmental financial assistance programs and philanthropic fund programs.
• Ability to promptly and efficiently react to shifting priorities, demands and timelines using analytical and problem-solving capabilities.
• Excellent written and verbal communication skills.
• Ability to work professionally and collaboratively with Moffitt physicians, staff, patients and external entities such as insurance companies and employers.
• Ability to effectively serve as mentor and trainer to new staff.
• Ability to oversee daily operations and assignment of work to ensure all job functions are timely and accurately performed.

Preferred Experience

• Four (4) years of experience working in a hospital or physician practice setting with focus on disability/FMLA claims processing, insurance claims processing, and/or financial eligibility processes.

Salary Range

Salary Range $19.65 - $29.94 Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions. We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

Equal Employment Opportunity

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users.