DISABILITY SERVICES COORD

Moffitt Cancer Center; Tampa (FL); On-site; USD 25,000 - 37,000; Full time

Job summary

Moffitt Cancer Center seeks a Disability Services Coordinator to manage FMLA, short- and long-term disability claims, ensuring accurate forms and timely processing. You’ll liaise with employees, physicians, and insurers, resolving discrepancies with empathy and professionalism.

You will guide patients on rights and responsibilities under disability programs, review funding eligibility, and handle confidential records in line with HIPAA.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum 1 year hospital or physician practice experience.
• Knowledge of medical terminology and ability to review medical records and assess eligibility for funding programs.

Responsibilities

• Coordinate and manage FMLA, short-term and long-term disability claims.
• Serve as liaison between employees and employers with clear communication.
• Maintain confidential records in compliance with HIPAA and organizational policies.
• Assist with applications for financial assistance through Patient Support Fund and oversee philanthropic funds.

Skills

Communication

Interpersonal skills

Collaboration

Conflict resolution

Problem solving

Excel proficiency

Education

Bachelor's degree in social/behavioral, Healthcare, or related field

Tools

Electronic Medical Records

Microsoft Excel

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.

Summary

The Disability Services Coordinator serves as the organizational expert for patients and families, as well as faculty and staff, for the processes related to and completion of commercial disability and FMLA claims. Coordinates and spearheads the management of FMLA, short-term and long-term disability claims, to ensure accurate and expedient completion of all essential forms and documentation. Functions as the key intermediary between employees and employers, ensuring seamless information flow and documentation throughout the claims process fosters effective communication and collaboration with physicians and healthcare providers to clarify medical information, obtain supplementary details, and address any discrepancies pertaining to disability claims. Provides comprehensive guidance and support to patients, empowering them with an understanding of their rights and obligations under FMLA and commercial disability insurance policies. Utilizes expertise in conflict resolution and grievance handling to effectively address and resolve patient complaints associated with the disability claims process, consistently demonstrating empathy, professionalism, and a solution-oriented mindset. Maintains confidential records of disability claims, ensuring uncompromising adherence to HIPAA regulations and rigorous compliance with organizational policies. Processes applications for financial assistance through the departmental Patient Support Fund to assist eligible patients. Acts as the liaison for and has oversight of the utilization of various philanthropic funds through the Patient Support Fund.

Minimum Requirements

• Bachelor's degree in social/behavioral, Healthcare, Business, or related field of study
• Minimum of one (1) year experience working in a hospital or physician practice setting with a social/behavioral, business or insurance related focus.

Training Required

• Knowledge of medical terminology needed to accurately review medical record, complete claims and assess for eligibility for funding programs, and demonstrated experience with electronic medical records.
• Computer proficiency using multiple databases, with special emphasis on Microsoft Excel.
• Superior problem-solving, communication, interpersonal and collaboration skills to identify and resolve complex claims discrepancies between patient, insurance companies, employers and Moffitt physicians.
• Demonstrated ability to interpret and apply financial policies, and use sound, independent decision-making when determining eligibility for departmental financial assistance programs and philanthropic fund programs.
• Ability to promptly and efficiently react to shifting priorities, demands and timelines using analytical and problem-solving capabilities.
• Excellent written and verbal communication skills.
• Ability to work professionally and collaboratively with Moffitt physicians, staff, patients and external entities such as insurance companies and employers.

Salary Range

$17.97 - $27.16

Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.

We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

Moffitt Career Site

If you have the vision, passion, and dedication to contribute to our mission, then we have a place for you!

Equal Employment Opportunity

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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