Disability Resource Management Program Supervisor I

Texas Health and Human Services; Austin (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid time off (vacation/sick)

Job summary

Texas Health and Human Services Commission (HHSC) is seeking a Disability Resource Management Program Supervisor I in Austin to lead the DRM Unit and oversee payment processing and data management teams. The role involves developing guidelines, supervising staff, and ensuring compliance with state policy while coordinating with internal and external partners.

Ideal candidates will have a strong background in public administration, program management, and team leadership, with the ability to

Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• Experience supervising teams and managing performance.
• Strong written and oral communication skills, with ability to develop guidelines and procedures.

Responsibilities

• Plan, coordinate, monitor, and evaluate PPC and VDM activities to meet DDS objectives.
• Supervise PPC and VDM staff; conduct performance evaluations and merit raises.
• Establish standards for customer-focused communication and inter-department coordination.
• Provide technical guidance and act as SME for PPC and VDM.
• Develop program guidelines, procedures, and reports; ensure compliance with policies.

Skills

People management

Budgeting

Policy development

Supervision

Education

Bachelor's degree in public administration

Tools

Public administration software

Job description

Date: Aug 13, 2026

Location: AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Disability Resource Management Program Supervisor I

Job Title: Program Supervisor I

Agency: Health & Human Services Comm

Department: DDS - Program Admin

Posting Number: 20081

Closing Date: 08/27/2026

Posting Audience: Internal and External

Occupational Category: Business and Financial Operations

Salary Range: $3,793.41 - $5,921.25

Pay Frequency: Monthly

Salary Group: TEXAS-B-18

Shift: Day

Additional Shift

Telework:

Travel

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Facility Location

Job Location City: AUSTIN

Job Location Address: 6101 E OLTORF

Other Locations

MOS Codes: 0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858, 9702,16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD,MSSE,MS, SR,OSS,WEPS

Brief Job Description

The Disability Resource Management (DRM) Program Supervisor I is selected by the DRM Unit Manager with approval of the Senior Director. Works under moderate supervision with limited latitude for the use of initiative and independent judgment.

Performs routine administrative and supervisory work. Work involves assisting in establishing program goals and objectives, assisting in developing program guidelines, procedures, policies, rules, and regulations, assisting in developing schedules, priorities, and standards for achieving program goals, and assisting in evaluating program activities. Supervises the work of others.

Oversees the confirmation and authorization of payment; the creation and maintenance of an accurate database for consultative exams, medical evidence of record, travel, language interpreters, and other services directly related to claims determination in accordance with the State of Texas Prompt Payment Act.

Work involves coordinating or overseeing administrative operations of the agency or division.

Directly supervises the work of Payment Processing Center (PPC) and Vendor Data Management (VDM) Technical Leaders and assists in planning, preparing, or overseeing the preparation of reports.

Provides management oversight for approximately 25-30 PPC staff and 10 VDM staff.

Develops administrative procedures, standards, and methods, and prepares technical aspects of manuals and publications.

This position occasionally requires work during the weekends, holidays, and before or after normal business hours.

Disability Determination Services (DDS) employees perform all business functions for the Social Security Administration (SSA), using the federal SSA network and equipment.

Homeland Security Presidential Directive (HSPD)-12 security clearance is required.

Essential Job Functions (EJFs)

• Plans, implements, coordinates, monitors, and evaluates Payment Processing Center (PPC) and Vendor Data Management (VDM) activities to ensure that the Disability Determination Services (DDS) objectives are achieved. 35%
• Supervises the work of PPC and VDM staff; completes/conducts career ladder, merit raises, & performance evaluations for all PPC and VDM employees. 20%
• Establishes standards for customer-focused communication and coordination within areas of responsibility and with all internal and external associates and customers. 20%
• Serves as PPC and VDM subject matter expert, provides technical guidance, and consults with the DRM Unit Manager and/or Director as requested. 5%
• Assists in the development of program guidelines, procedures, policies, rules and regulations, and monitors compliance with policies and procedures. 5%
• Prepares and reviews reports on the effectiveness of PPC and VDM program activities and assists in the preparation of training & operation manuals, educational materials, and information programs. 5%
• Assists in conducting special investigations, program analyses, and research studies. 5%
• Provides training or technical assistance in the PPC and VDM program area. 5%

Knowledge, Skills And Abilities (KSAs)

Knowledge

• state and federal laws and regulations relevant to the program area including the State of Texas Prompt Payment Act.

Knowledge Of

• the principles and practices of public administration and management.
• the principles and practices of high-volume workload management.
• the case management system software (Social Security Administration Production Software) or a comparable production system.
• establishing goals and objectives and devising solutions to administrative problems.
• developing and evaluating administrative policies and procedures.

Ability To

• lead others to meet established goals and objectives.
• plan, assign, prioritize, and supervise the work of others.
• write and edit proposals, performance evaluations, standard operating procedures, and prepare concise reports.
• supervise others.
• communicate effectively orally and in writing.

Registrations, Licensure Requirements Or Certifications

“N/A”

Initial Screening Criteria

• Graduation from an accredited four-year college or university. Related work experience and education may be substituted for one another on a year-for-year basis.
• Employment stability in applicants’ work history as demonstrated in the application.
• Documented experience supervising others for two years.
• Excellent written communications as observed by detail and completeness of information provided on the state application.

Additional Information

• Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.
• This position occasionally requires work during the weekends, holidays, and before or after normal business hours.
• Successful applicants must be willing to work in a highly stressful and fast-paced environment, under constant pressure to meet required deadlines.
• Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits, follow HHS salary administration policy and guidelines and based on the candidate’s qualifications.
• Individuals selected for positions with the Disability Determination Services (DDS) will go through a complete federal background investigation. A suitability determination by the Social Security Administration (SSA) is necessary to determine whether an employee can be issued credentials in order to have access to Social Security disability data, records, and systems. The job offer is contingent upon a full suitability clearance through SSA
• Applicants will be assessed through a panel interview.
• Consideration will be given to filling additional vacancies that occur during this posting period.
• Individuals with the same current functional job description may not apply.
• Onsite Position – Due to the nature of the work, this is a fully onsite position.
• Applicant must follow the written instructions in completing the State of Texas. Employment Application. Detailed information on work history should include job title, dates of employment, and the requested employer information. Application MUST contain a full employment history for each position held, even those with the same employer, in a way that demonstrates meeting the initial selection criteria. Missing information may lead to disqualification.
• Applicant may upload a resume but must have a complete State of Texas Employment
• Application filled out and there must be enough information available, including summary of experience and duties performed, to demonstrate meeting the initial selection criteria.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market: Austin